Boots scam?

slarge

I am posting here to alert about possible scam in operation by Boots. I am surprised as I thought their customer service was good. I ordered a fairly big quantity of baby wipes on a buy one get one free offer. Believe it or not they despatched the paid for ones and cancelled the "one free" part of the order. This meant I was charged full price for half the quantity I had ordered.

When I called up to complain, initially they refused to refund me. I was stunned to hear that they considered they had done nothing wrong and indeed even had the temerity to offer me a derisory amount as a "goodwill gesture". After speaking to three senior managers they finally, and extremely reluctantly, agreed to refund the product they had not supplied.

I have no idea whether this is a widespread thing but I'm very suspicious. It has all the hallmarks of a scam designed to maximise their takings. It is exteremely curious to say the least that the "paid for" wipes were delivered in full and the "one free" wipes were totally cancelled. I would be interested to hear if anyone else has suffered this Boots "profits maximisation technique".

vikingaero

Wow! Pretty appalling for a big company like Boots to behave this way. They made a binding contract with you and should have either rejected your order outright or fulfilled their end of the bargain. The managers should be censured for allowing this ridiculous charade to have continued. I would write a letter of complaint to Boots

stacey21_2

I doubt very much its a 'scam', hardly a multi million pound scam selling baby wipes is it? More likely that there was a 'fair' buying allowance or something similar. Or, since you ordered online, some misunderstanding on the actual offer.

uktim29

I can't see that in some board room high up in boots they thought 'lets do a scam with baby wipes'!

Could the promotion have ended? You don't go into much detail about what they said.

Rain_is_Insane

I can't see them sitting in a boardroom saying "lets do a baby wipe scam" but how many of us would buy wipes from boots on buy one get one free? (lots of us mums i'm sure) and just think the offer had ended if 2 packets didn't show up??

mpython

Can you post a link to the offer? Or post the confirmation email (without your personal details) on here?

Boots is the most trusted high street retailer in UK (most other retailers benchmark their customer satisfaction against Boots) so I have real problem in seing this as a "scam". Most likely a genuine mistake but without some details on the actual transaction, difficult to make up my mind.

carolpinkdreamer

Having worked at Boots for many years I can guarantee this isn't a scam. As someone already mentioned, it's probably a fair use policy.

Too be honest, if you ordered a large quantity they probably suspected that you were a retailer that might be intending to resell them at a profit. This is a problem that we have instore with popular offers. Although it obviously makes no difference to Boots whether they are sold to individuals or retailers in respect of till takings, it does mean that stock is not available to the genuine customers that it was intended for.

pulliptears

http://www.boots.com/shop/product_list_endeca_template.jsp?classificationid=1047437

And from the site terms and conditions:

Boots reserves the right to restrict the number of items available for sale to any individual customer

Dave_Brooker

slarge wrote: »

I am posting here to alert about possible scam in operation by Boots.

Boots don't run scams.

Why would they??

jimsmum

Dave_Brooker wrote: »

Boots don't run scams.

Why would they??

but the boots tarts do :rotfl: :rotfl:

Dave_Brooker

jimsmum wrote: »

but the boots tarts do :rotfl: :rotfl:

I didn't know boots sold tarts...