theft by removal men

moneyistooshorttomention

Not yet. I've chased them up a couple of times and am obviously keeping copies of emails sent to them.

Looks like I might have to take it up with that "body" that they belong to that Dafty Duck mentioned, as I have the distinct feeling they are hoping I will go away and forget about it.....no chance!

I could do without them playing silly b&ggers on top of all the work I'm having to do getting myself sorted out (including some unexpected stuff:mad::() and I think/feel certain they are bargaining on me getting "distracted" by all that....they will find they are wrong on that front:cool:

moneyistooshorttomention

Result:T

No admission of liability...yeh...okay...yeh...yeh.....

....but I will receive compensation for the amount stolen off me.

I would like an apology and the "heads on platter" of the little ******s who stole my goods...but I will be "realistic" and accept the fact of not having any financial loss due to theft-like shenanigans.

So...thanks all...and, once I've had and banked said cheque, then I will regard it as being "That's that then"...though I would like my apology for the hassle/upset I've been put through and some compensation for that fact.

But...I'm not going to fight it out long enough to try and get my due apology and extra compensation for having been put through this...

Maybe I'm wimping-out here and should demand my due apology and compensation for hassle...:(

Anyways...I made a policy decision at the outset that I would accept just not having any financial loss because of this....so...:cool:

Contessa

That's good news-pleased to hear you're not out of pocket.

DaftyDuck

Shmashing newsh. Glad you got it shorteded at lasht.

Davesnave

DaftyDuck wrote: »

Shmashing newsh. Glad you got it shorteded at lasht.

Ah, so it was either alcohol, or a badly fitting set of false teeth.

Glad you cleared that up!

likelyfran

witchy1066 wrote: »

:rotfl:clark , its good, real good :rotfl:don't go to bed without reading your pm :rotfl:

I've only read as far as post 58 but I want a PM too please!

richi78

hi - was wondering how you managed to get them to settle? Was it through their insurance or out of their own pocket?

I'm in a similar position in that I had 3 items go missing during my recent move (5 weeks ago). Luckily I noticed immediately as the key item was something I had purchased as a housewarming gift for myself so was the first thing I wanted to unpack.

So far I have followed all their claim processes, provided accounts of what happened and receipts for items. However I was told yesterday by their claims handler that the removal company refutes having ever seen or loaded the items and therefore the insurance company does not cover them. Effectively saying that I am lying and trying it on...

I'm not really sure what my next move is, but I wont be letting this lie.

Any hints or tips on how to escalate with the removal company would be greatly appreciated.
Rich

seven-day-weekend

nobodyspecial wrote: »

Really? You sent the police round to accuse someone of theft just on your sayso? Wow I never realised they offered such a service.
I hope you get your item back, but I do find it very distressing the way you are determined to label the removers thieves. As for distraction techniques and casing the joint, surely as they were doing all the packing this would be totally unnecessary? It's far more likely it has been mislaid, either by you or them.

Absolutely. I find it distressing that theft is the first thing that springs to mind, when the packers do their job day in and out.

I would just assume I had lost the item or it had got left behind, I would not assume, without any proof, that a professional removal man would steal it.

I hope all the clients I house/petsit for don't assume I have stolen something that has gone missing

Better_Days

richi78 wrote: »

Any hints or tips on how to escalate with the removal company would be greatly appreciated.
Rich

Rich
Are your removers a member of BAR? If so there will be a procedure to follow when you have exhausted options with your remover.
BAR offer a complaints and conciliation service
http://www.bar.co.uk/consumer/faqs/

moneyistooshorttomention

richi78 wrote: »

hi - was wondering how you managed to get them to settle? Was it through their insurance or out of their own pocket?

I'm in a similar position in that I had 3 items go missing during my recent move (5 weeks ago). Luckily I noticed immediately as the key item was something I had purchased as a housewarming gift for myself so was the first thing I wanted to unpack.

So far I have followed all their claim processes, provided accounts of what happened and receipts for items. However I was told yesterday by their claims handler that the removal company refutes having ever seen or loaded the items and therefore the insurance company does not cover them. Effectively saying that I am lying and trying it on...

I'm not really sure what my next move is, but I wont be letting this lie.

Any hints or tips on how to escalate with the removal company would be greatly appreciated.
Rich

I think the money is coming from the removal companies pockets, rather than their insurer. They said the insurance claims have to be put in within 7 days of the removal (don't know if that's something that's there in the small print or no. I've not checked that to see if they have a timeous claims get out clause). I don't care who is paying it personally (whether its them or their insurance company, as long as one of them does).

They are in that Association some bigger removers belong to (BAR?) and I said I would go to them if they didn't deal with this themselves (thanks to Dafty Duck's suggestion to do that). They did deal with it themselves at that point.

I did have to "keep at it". It does seem to be the case that, in situations like this, that the firm will try and just not reply to correspondence if they possibly can (hence having to chase them).

They will almost certainly make excuses and try and lay the blame on the customer, so its necessary to be prepared for that.

Good luck!