Civil Enforcement Ltd

pointy_sticks

Has anyone had any dealings with Civil Enforcement Ltd? I have received a Parking Charge Notice in the post today. I don't dispute that I was parked there but I had a valid ticket. Something about this notice is ringing alarm bells. Do I respond, pay the charge in the hope of getting it refunded or ignore it. I am unable to contact them by phone or email only in writing. Your help would be most appreciated.

kirkbyinfurnesslad_2

Pay the charge in the hope of getting refunded?, i hope you werent born yesterday!

No what you do is a very simple appeal to civil enforcement, saying anything you like really, and if they reject tell you want a popla appeal code (independent appeal service)

When you get said code please look at the following https://www.parkingcowboys.co.uk/popla and work out your appeal using that. Dont include anything that happened on the day, it isnt relevent

Buzby

Unless you live in Scotland, and the advice remains to ignore completely as there is no relevance to POPLA outside E&W.

kirkbyinfurnesslad_2

Pointy stick are u in England?

pointy_sticks

Hi Yes I am. I don't know if you received my reply to you. I'm new to this site and probably did it wrong. Anyway thank you very much for your quick reply. I really appreciate your help.

I actually bought two tickets to park the car as the first one had an error. 20p had fallen through the machine so it only registered £3.80. Should have been £4. The Co-op refunded this ticket and kept it and I bought another ticket. Hope Civil Enforcement will check and accept this. Fingers crossed.

kirkbyinfurnesslad_2

It doesn't matter if they don't. By follow parking cowboys popla appeal advice u will win if cel turn u down.

So just expect a rejection! Have a good read of that link

Umkomaas

Here's a walk through of the process. It is 'generic' but covers most bases - it just saves me having to type it out day after day.

A WALK THROUGH THE PROCESS

Firstly, you don't have to pay the charge, it is not a fine, it is not a penalty, it is a speculative invoice from a Private Parking Company that has no statutory authority. However, you will need to go through a few hoops to get rid of it.

The first thing you MUST do is to start to understand what all this stuff is about. The only way to do this is to spend a day or so reading this forum - the most recent threads, say from the past month. If you see the advice 'IGNORE' you MUST ignore it. Ignoring a Parking Charge Notice will bring you months of fun and games that I can assure you, you don't want to be dealing with.

In a nutshell this is the process you will need to follow.

1. Read recent threads.

2. If the parking incident was at a retail park/shop go back to the store the Parking Charge Notice relates to and see THE manager, complain about a genuine customer being harassed and ask that they cancel the ticket. Show him/her any receipts for the day in question. If they are unable to do this ask for the name and address of the MD/CEO, as you will now write to them (and DO it!).

3. If it was a general car parking facility you need to find out who the landowner is (Google search) and send off a letter of complaint to them.

4. If you have receipts for the day (or bank/credit card statements) proving purchases, send (redacted) copies of them to PPC with covering letter stating you were a customer on the day, and shopping at their principal's establishment was the only cause of any overstay.

5. If 2, 3 or 4 above don't work, then you're into the more formal stuff.

6. If it was a windscreen ticket, do not contact the PPC at this point, you must wait for the 'Notice to Keeper' (NtK) to arrive. This should be no sooner than 28 days after the incident and no later than 56 days after it. Theses dates are very important, and you must retain all tickets and letters you receive.

7. If it was an ANPR camera incident and the first correspondence you've received is the NtK, this needs to be received within 14 days of the incident; as above, dates very important, retain all paperwork.

8. Once you receive the NtK the process below will need to be followed.

9. Soft appeal to the PPC (you'll understand this when you start reading the threads).

10. Likely rejection, so in your soft appeal you ask that a POPLA code be given to you if your soft appeal is rejected.

11. Lots more reading about POPLA Appeals (read the 'sticky' at the top of the forum index 'POPLA Decision', especially the last couple of months' reports of victories - it will give you a good idea of which points win at POPLA).

12. Draft POPLA Appeal and let us see it for further advice before submission.

13. Send to POPLA.

14. Await POPLA (positive) result with PCN cancelled - we're running at 100% success rate on the forum. A POPLA decision is binding on the PPC, but (in the event of an unlikely loss), not binding on you.

---

Please confirm a couple of things (if they are not already contained in your opening post)

a. Was the incident, and do you live, in England or Wales?
b. Is the car a lease/hire or company vehicle (important as the process will be slightly different and you will need to act quickly)?
c. Are you under 18?

---

Now - final, but IMPORTANT points.

* Never say who might or might not have been the driver on the day - there is no obligation on you to do so (some PPCs will ask you to name the driver/motorist before they can deal with your appeal - DO NOT comply with their wishes). In any correspondence with the PPC, always refer to the driver in the third person, never say 'I didn't see the signs' or 'my wife didn't see the signs', you say 'the driver didn't see the signs'.

* Always be aware of any deadlines, PPCs impose them (but most of these are challengeable), but if they are reasonable do keep to them. The important one is the POPLA deadline - strictly 28 days from the date the rejection letter containing the POPLA verification code is sent to you by the PPC. Miss it and you miss the one golden opportunity you have to totally kill this charge. I cannot stress that enough.

Sorry this is a bit long, but it does more or less cover most bases.

Stroma

Please don't send the original ticket to them, send a photocopy only. Also make a complaint to the coop, and make it now, you paid there is no loss! On that what's the story here, paying £4 to shop? Can you confirm it is their car park?

Coupon-mad

pointy_sticks wrote: »

Has anyone had any dealings with Civil Enforcement Ltd? I have received a Parking Charge Notice in the post today. I don't dispute that I was parked there but I had a valid ticket. Something about this notice is ringing alarm bells. Do I respond, pay the charge in the hope of getting it refunded or ignore it. I am unable to contact them by phone or email only in writing. Your help would be most appreciated.

Can I suggest you please read some threads here over the weekend and wise up about this scam? You've taken them far too seriously and have even thought about telephoning them to 'reason with them', so it's clear to me you really need to read some current stuff about parking company scammers.

You will only win this and get this con cancelled if you do one of two simple but important things:

- learn how to challenge the thing and how to win at POPLA stage (particular wording needed)

or

- send an assertive complaint to the CEO of the Co-op, ALL the details for which including his email address are on a thread at the top of this forum about complaints!

Easy! But at the moment I think you still have your rose-coloured specs on and actually think this scam is some sort of fine.

pointy_sticks

Umkomaas wrote: »

Here's a walk through of the process. It is 'generic' but covers most bases - it just saves me having to type it out day after day.

A WALK THROUGH THE PROCESS

Firstly, you don't have to pay the charge, it is not a fine, it is not a penalty, it is a speculative invoice from a Private Parking Company that has no statutory authority. However, you will need to go through a few hoops to get rid of it.

The first thing you MUST do is to start to understand what all this stuff is about. The only way to do this is to spend a day or so reading this forum - the most recent threads, say from the past month. If you see the advice 'IGNORE' you MUST ignore it. Ignoring a Parking Charge Notice will bring you months of fun and games that I can assure you, you don't want to be dealing with.

In a nutshell this is the process you will need to follow.

1. Read recent threads.

2. If the parking incident was at a retail park/shop go back to the store the Parking Charge Notice relates to and see THE manager, complain about a genuine customer being harassed and ask that they cancel the ticket. Show him/her any receipts for the day in question. If they are unable to do this ask for the name and address of the MD/CEO, as you will now write to them (and DO it!).

3. If it was a general car parking facility you need to find out who the landowner is (Google search) and send off a letter of complaint to them.

4. If you have receipts for the day (or bank/credit card statements) proving purchases, send (redacted) copies of them to PPC with covering letter stating you were a customer on the day, and shopping at their principal's establishment was the only cause of any overstay.

5. If 2, 3 or 4 above don't work, then you're into the more formal stuff.

6. If it was a windscreen ticket, do not contact the PPC at this point, you must wait for the 'Notice to Keeper' (NtK) to arrive. This should be no sooner than 28 days after the incident and no later than 56 days after it. Theses dates are very important, and you must retain all tickets and letters you receive.

7. If it was an ANPR camera incident and the first correspondence you've received is the NtK, this needs to be received within 14 days of the incident; as above, dates very important, retain all paperwork.

8. Once you receive the NtK the process below will need to be followed.

9. Soft appeal to the PPC (you'll understand this when you start reading the threads).

10. Likely rejection, so in your soft appeal you ask that a POPLA code be given to you if your soft appeal is rejected.

11. Lots more reading about POPLA Appeals (read the 'sticky' at the top of the forum index 'POPLA Decision', especially the last couple of months' reports of victories - it will give you a good idea of which points win at POPLA).

12. Draft POPLA Appeal and let us see it for further advice before submission.

13. Send to POPLA.

14. Await POPLA (positive) result with PCN cancelled - we're running at 100% success rate on the forum. A POPLA decision is binding on the PPC, but (in the event of an unlikely loss), not binding on you.

---

Please confirm a couple of things (if they are not already contained in your opening post)

a. Was the incident, and do you live, in England or Wales?
b. Is the car a lease/hire or company vehicle (important as the process will be slightly different and you will need to act quickly)?
c. Are you under 18?

---

Now - final, but IMPORTANT points.

* Never say who might or might not have been the driver on the day - there is no obligation on you to do so (some PPCs will ask you to name the driver/motorist before they can deal with your appeal - DO NOT comply with their wishes). In any correspondence with the PPC, always refer to the driver in the third person, never say 'I didn't see the signs' or 'my wife didn't see the signs', you say 'the driver didn't see the signs'.

* Always be aware of any deadlines, PPCs impose them (but most of these are challengeable), but if they are reasonable do keep to them. The important one is the POPLA deadline - strictly 28 days from the date the rejection letter containing the POPLA verification code is sent to you by the PPC. Miss it and you miss the one golden opportunity you have to totally kill this charge. I cannot stress that enough.

Sorry this is a bit long, but it does more or less cover most bases.

Thank you so much for your help. I feel completely out of my depth here and any help is appreciated so much. The incident happened whilst we were on holiday ( in England) and is completely out of my area but I will phone the branch of the Co-op involved as suggested. With regard to responding to the POPLA appeal, to whom do I send my draft?

In answer to your questions yes, I live in England, it is my own vehicle and I am over 18. I did in fact make some purchases at the store but paid by cash. I did not retain the parking ticket unfortunately. ( Who does?) High parking charge but it was a tourist area and we wanted to spend some time there.

I will reword my letter of appeal and request the POPLA at the same time. I'll let you know of any outcome that I receive.

pointy_sticks

Stroma wrote: »

Please don't send the original ticket to them, send a photocopy only. Also make a complaint to the coop, and make it now, you paid there is no loss! On that what's the story here, paying £4 to shop? Can you confirm it is their car park?

If only I had the original ticket!!! Who keeps them? I paid, I parked, end of story I thought Lesson learned here I think.

Yes, the car park was connected to the Co-op. They confirmed that when they refunded my original parking ticket. I purchased another ticket immediately. High parking charge because it was a tourist area. We were on holiday and wanted to see the town and have lunch there. I also made purchases at the store but paid by cash.

I will follow your advice and make a complaint to the store manager but it will have to be by phone.

Thank you so much for all your help.