Civil Enforcement Ltd

Umkomaas

You prepare your POPLA draft when you get the rejection to your initial appeal. You post your draft in this thread (no need to start a new one as we will need to link things up with your incident - we deal with so many every day, that it can be difficult to remember individual cases after a few days have gone by). No need to worry about exposing it here, there's no disadvantage to you in doing so. However, you can do some advance prep for this by reading here

https://forums.moneysavingexpert.com/discussion/4488337

and here

http://forums.pepipoo.com/index.php?act=SF&s=&f=17

HTH

Coupon-mad

pointy_sticks wrote: »

Thank you so much for your help. I feel completely out of my depth here ...

Hence why I posted:

Coupon-mad wrote: »

Can I suggest you please read some threads here over the weekend and wise up about this scam? You've taken them far too seriously and have even thought about telephoning them to 'reason with them', so it's clear to me you really need to read some current stuff about parking company scammers.

You will only win this and get this con cancelled if you do one of two simple but important things:

- learn how to challenge the thing and how to win at POPLA stage (particular wording needed)

or

- send an assertive complaint to the CEO of the Co-op, ALL the details for which including his email address are on a thread at the top of this forum about complaints!

Easy! But at the moment I think you still have your rose-coloured specs on and actually think this scam is some sort of fine.

By all means try the Store Manager but TBH you don't come across right now as very assertive about this scam so what I don't want you to do is meekly ask if he/she can 'help'. Hence why you would be best to wait a few days, spend the weekend reading the forum until steam is coming out of your ears and you realise you've nearly been conned by a notorious parking firm whose modus operandi is incompatible with the Co-op's ethos. When you have learnt about this scam, that's the moment to march back into the Co-op and if fobbed off by the Store Manager tell him you will need his name because your next port of call will be an official complaint to the overall CEO of the Co-op, and you have the email address already...

RaeR

thanks OP for this thread, we have just recieved one of these this morning too and google brought me here, i know i'll always get the best advice here we visited whitby and have the ticket here from the co-op car park to prove we paid the parking charges. so i will follow the advice in this thread and follow your story too

Coupon-mad

I take it you saw that CE lost in Court this week?

https://forums.moneysavingexpert.com/discussion/4784286

They rarely proceed to an actual hearing (they have issued a few court papers this year, not on a par with Parking Eye though) but tend to drop out before court.

That link is to show you that their charges are unenforceable - but in both your cases you can get yours cancelled with plan A or plan B as I posted in bold in my earlier posts above. In your cases there will be no court at all so don't get spooked by that link, which was regarding a person who had followed the 2012 advice which was always to ignore these things. Now in 2013, if you follow an appeal though with a forum-aided POPLA appeal you will WIN. If you complain properly you will WIN.

This is easy - the hard thing is where people miss the boat with appealing and are lackadaisical about complaining.

RaeR

so to get this clear i should send a letter to CE and a complaint to the manager of co-op in Whitby?

Umkomaas

RaeR wrote: »

so to get this clear i should send a letter to CE and a complaint to the manager of co-op in Whitby?

You do need to start a thread of your own as your posts here will start to confuse things - I had to go back to the start of this to work out who was who.

Bespoke advice on your own thread.

RaeR

OK, Sorry

pointy_sticks

Thank you all for your great advice. I have spent the past few days on this site and also trying to get some help from the Co-op regarding this parking charge. The helpdesk at the Co-op told me today that they have contacted CEL asking for this parking charge to be cancelled. ( It appears that they are sending these requests daily in bulk to CEL. Such is the scale of people that have fallen foul of their parking conditions) The Co-op told me that CEL will write to me to confirm once they have cancelled the charge.

My question is, can I now confidently ignore the parking charge or should I still send off my appeal? What would happen if I hear nothing from CEL?( Original parking charge notice received 03/10/13.)

Stroma

Well done on getting this canceled, don't send anything to cel right now, you have time to write to them, so don't worry about it.

pointy_sticks

Thank you SO much for your response. I feel a lot calmer now. Are you able to tell me at what time ( date ) I would have to send the appeal if I hear nothing from them? I don't want to miss the chance of getting the POPLA code as I WILL fight if necessary.