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Optical Express - wrong prescription but NO REFUND!
rainbowview
Posts: 3 Newbie
i recently went into a Optical Express and foolishly ordered a new pair of glasses and paid a 50% deposit of around £300.
i ordered on a Friday and all weekend thought that my prescription was incorrect (right was -0.75 weaker than my left eye, which felt strange as my left eye is hopeless compared to my right following a detached retina in the left eye).
I phoned straight away the following Monday to say I wasnt sure about the prescription and wanted to go for a second opinion. The second opinion confirmed what I thought and their error was nearly -1.75 in the right eye!! Anyway i phoned the Optical Express branch and obviously tried to cancel - they said NO, but would make the glasses to the new specification.
I am now going through the annoying process of custumer care, CEO, watchdog etc etc. ARRGGHH!! But I want my money back.
Has anyone else had this issue with Optical Express?
i ordered on a Friday and all weekend thought that my prescription was incorrect (right was -0.75 weaker than my left eye, which felt strange as my left eye is hopeless compared to my right following a detached retina in the left eye).
I phoned straight away the following Monday to say I wasnt sure about the prescription and wanted to go for a second opinion. The second opinion confirmed what I thought and their error was nearly -1.75 in the right eye!! Anyway i phoned the Optical Express branch and obviously tried to cancel - they said NO, but would make the glasses to the new specification.
I am now going through the annoying process of custumer care, CEO, watchdog etc etc. ARRGGHH!! But I want my money back.
Has anyone else had this issue with Optical Express?
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Comments
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Hi, welcome to the forum
This would likely be better reposted either in Consumer Rights or Health & Beauty MoneySaving sections of the forum. Or maybe Praise, Vent & WarningsA smile enriches those who receive without making poorer those who giveor "It costs nowt to be nice"0
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