Optical Express - wrong prescription but NO REFUND! 30 September 2013 at 1:37PM in Stoozing: free cash from credit cards 1 reply 1.4K views

rainbowview

i recently went into a Optical Express and foolishly ordered a new pair of glasses and paid a 50% deposit of around £300.
i ordered on a Friday and all weekend thought that my prescription was incorrect (right was -0.75 weaker than my left eye, which felt strange as my left eye is hopeless compared to my right following a detached retina in the left eye).

I phoned straight away the following Monday to say I wasnt sure about the prescription and wanted to go for a second opinion. The second opinion confirmed what I thought and their error was nearly -1.75 in the right eye!! Anyway i phoned the Optical Express branch and obviously tried to cancel - they said NO, but would make the glasses to the new specification.

I am now going through the annoying process of custumer care, CEO, watchdog etc etc. ARRGGHH!! But I want my money back.

Has anyone else had this issue with Optical Express?

Tixy

Hi, welcome to the forum

This would likely be better reposted either in Consumer Rights or Health & Beauty MoneySaving sections of the forum. Or maybe Praise, Vent & Warnings