Barbie/Thomas/Bob 10" Bike + Helmet & Pads £14 + £18

numberonemummy

Dear xxx

Thank you for ordering from the Kays website.

Sorry – the item you ordered RM5678 is no longer available.

---

-

Please accept our sincere apologies for this unexpected situation, and for
disappointing you.

We have cancelled your order.

---

---

Regards
Jayne Perkins

Customer Support
Kays


nice to let me know, I had to ask first,
- what's the bet they will be available next week for full price ;(

ozzyo99

Hm, weird given that I was given a delivery date of Tuesday 26th June, and that someone has apparently had a bike delivered already?

That said, I hope that's the case cause I'd love for the bike to arrive. I haven't received a cancellation email yet, so I'm just going to wait and see.

appleblossom

This was the reply to the email I sent asking why the goods weren't showing under my orders:

Sorry – the bike (RM5680) and shoes (PM2849) you ordered is no longer
available.

---

-

Please accept our sincere apologies for this unexpected situation, and for
disappointing you.

We have cancelled your order.

Why not browse through the website and select a replacement.

---

---

poppyolivia

just phoned and what a carry on to speak to someone but basically no bike for me!!

ozzyo99

What reasoning did they give for it apparently being unavailable? If it's out of stock, then I'll happily wait for it to magically return to stock.

I hate these scumbags sometimes, they mess around with people far too much!

FRISKYVENUS7963

I was trying for ages to get through last night but they kept saying try again later, phoned at 7am this morning and told it had been cancelled, so i asked why did i not get a phone call or email and she said i dont know, is there anything else i can help you with.

spikeyman

Mum2Two wrote: »

Just been browsing the Kays catalogue sale that started today and came across the bikes. The Barbie bike is £18 (Cat No. RM5678) Bob is £14 (Cat No. RM5680) and Thomas is £14 (Cat No. RM5679). The bikes are 10" and they all come with helmets and knee and elbow pads included in the price. Unfortunately my daughter needs a bigger bike but thought I would post on here just in case it helps anyone else.

It seems these are all sold out now

wanting2save

ozzyo99 wrote: »

What reasoning did they give for it apparently being unavailable? If it's out of stock, then I'll happily wait for it to magically return to stock.

I hate these scumbags sometimes, they mess around with people far too much!

Basically they are rubbish, rubbish computers that do not stock check when orders are done. Also Rubbish customer services as they dont check stock availability untill after sending out a confirmation e-mail with delivery by date on it.:mad:

My OH had a long conversation/debate with one of the call centre managers yesterday but pretty much the outcome is yes we are rubbish, yes you have upset children but no we dont really give a S*$t!!:mad:

My OH has e-mailed the managing director Anthony Heald at [EMAIL="enquiries@kaysnet.com"]enquiries@kaysnet.com[/EMAIL] and awaiting an e-mail........ another e-mail address given was [EMAIL="customerservices@realitygroup.com"]customerservices@realitygroup.com[/EMAIL] so if the first gets no response he will try the other one....

Will keep you all posted!

Mandles

ozzyo99 wrote: »

What reasoning did they give for it apparently being unavailable? If it's out of stock, then I'll happily wait for it to magically return to stock.

I hate these scumbags sometimes, they mess around with people far too much!

I agree. I bet they magically come back in stock in 2 or 3 weeks . Its like the cheap debenhams bunk beds (they did this 3 times though).
If i dont get mine ill be waiting to see if they come back in and expect mine!

ozzyo99

So unofficially it looks like we're all going to be fobbed off? I'm on holiday from the 24th, so if I get back and it hasn't arrived on the 26th as stated in delivery advice then I'll phone them and give them hell.

grmbl!