Buyer returned my phone incomplete

eaglesrjh

Widelats wrote: »

I don't mind, i am in the right. Item is de-valued, what do you expect me to do? Say ok thats fine don't worry heres a full refund, i don't mind you are complelley careless and have no reason to send the phone back, sure i will take the finance hit for you for free?

your all over the place here. Obviously this is upsetting you but can you please be clear about whats happened. as the bold bit above implies you dont have the phone back yet!

Widelats

eaglesrjh wrote: »

your all over the place here. Obviously this is upsetting you but can you please be clear about whats happened. as the bold bit above implies you dont have the phone back yet!

They gave me no reason why they wanted to send the phone back, other than "they have no interest in a chinese phone" - its a HTC sim free, direct fron HTC.

theonlywayisup

Is a case open for SNAD? If so and the buyer has sent it back tracked, they will get a refund, whether you choose to do it yourself or not and it will be from your funds.

If you are a business, you cannot legally withhold the refund.

If and when the case is closed in the buyers favour you can appeal it and add a photo, but its not a forgone conclusion that you will win on appeal.

Widelats

theonlywayisup wrote: »

Is a case open for SNAD? If so and the buyer has sent it back tracked, they will get a refund, whether you choose to do it yourself or not and it will be from your funds.

If you are a business, you cannot legally withhold the refund.

If and when the case is closed in the buyers favour you can appeal it and add a photo, but its not a forgone conclusion that you will win on appeal.

No its not SNAD it is 100% accurately described, with photos, they sent it tracked i am the only person to open the case.

Like i said, the only reason they gave to want to return it is "It is chinese" and then they said they will report it as a fake chinese phone. I'm private seller.

Widelats

theonlywayisup wrote: »

Is a case open for SNAD? If so and the buyer has sent it back tracked, they will get a refund, whether you choose to do it yourself or not and it will be from your funds.

If you are a business, you cannot legally withhold the refund.

If and when the case is closed in the buyers favour you can appeal it and add a photo, but its not a forgone conclusion that you will win on appeal.

What if i win? Do i get to keep the phone and their payment? And do they get a refund off ebay anyway even if i do not refund and i win?

theonlywayisup

Widelats wrote: »

No its not SNAD it is 100% accurately described, with photos, they sent it tracked i am the only person to open the case.

Like i said, the only reason they gave to want to return it is "It is chinese" and then they said they will report it as a fake chinese phone. I'm private seller.

I didn't ask if it was SNAD, I asked if a case was open for SNAD, a completely different thing in eBays eyes!

Widelats

theonlywayisup wrote: »

I didn't ask if it was SNAD, I asked if a case was open for SNAD, a completely different thing in eBays eyes!

No case open for SNAD

theonlywayisup

Widelats wrote: »

What if i win? Do i get to keep the phone and their payment? And do they get a refund off ebay anyway even if i do not refund and i win?

IMHO you will not win the SNAD. You can try an appeal, but that's not weighted in your favour, as it isn't a lot of damage, despite what you think.

theonlywayisup

Widelats wrote: »

No case open for SNAD

Well, you may be able to placate the buyer. But be warned if you don't satisfy then, you might force them to open a dispute.

Widelats

Thanks guys, i will give up on it.