Buyer returned my phone incomplete

Widelats

What do i do here? There is a cardboard part missing, i sent it complete, they changed their mind and said they want to return it, so i agreed but its not there = what do i do?

peter_the_piper

How about asking them to send it?

Widelats

They said i must be joking and that they sent everything - i do not think they have it. Its not there.

scheming_gypsy

Probably can't do a lot. If you try and withhold payment they'll complain to eBay / PayPal. If they sent it back signed for, they'll prove you've accepted delivery.

Probably have to put it down to experience and try and pick one up from somewhere else. With it being cardboard, I'm guessing it's only part of the box?

Widelats

scheming_gypsy wrote: »

Probably can't do a lot. If you try and withhold payment they'll complain to eBay / PayPal. If they sent it back signed for, they'll prove you've accepted delivery.

Probably have to put it down to experience and try and pick one up from somewhere else. With it being cardboard, I'm guessing it's only part of the box?

It is part of the box, it seperates the charger from the phone which goes on top. The phone was dumped in the box rattling around, it should have been secure if the bridge was there.

Can i refuse a refund on this?

campdave

Widelats wrote: »

Can i refuse a refund on this?

Over a piece of cardboard? What do you think?

Widelats

JonasG wrote: »

Write Ebay stuff in live chat. They sometimes help really good and fast in some questions. But I had some experience with mobiles (that time I did not get my back side of mobile), so that was miserable. It was cheap phone so I won't do nothing about it.

I have gone to live chat thanks. Hope they know what to do.

want_to_save

sorry its part of a box its not really worth losing sleep over!

Widelats

Ebay advised me to wait 7 days, then close the resolution case. They were helpful.

campdave

I'm suspicious of anyone that recommends live chat as a solution to anything.

[Deleted User]

Widelats wrote: »

Ebay advised me to wait 7 days, then close the resolution case. They were helpful.

If you're the seller, and the buyer opened the case, you won't be able to close it, your only options will be to respond to the case, or ask the buyer to return it for a refund (which presumably you've already done), or issue a refund.

The only way for you to close the case is to issue the refund.

I imagine if you don't issue the refund, the buyer will escalate the case to eBay for a decision, and they will refund the buyer on your behalf.

If they don't escalate, the case will eventually time out after about a month, I think.