Ross and roberts

mel03

Hi all,

I have had an extremely bad day.
I got into Council tax arrears when my husband walked out on us ithought bills were being paid when they wasn't. long story short I set up an agreement with ross and Roberts to pay £58 by the 4th of every month.
Me being stupid have always made a payment of £61.50 every month. 3 weeks before the 4th. I have never missed a payment with them. I always like to just pay my bills when the money is there so then I know they are paid and I do not have to worry. being a single mum I need to be organised and I thought I was doing ok.
Anyway this morning a ross and Roberts ballief came knocking on my door demanding £160 to be paid today or they will take my stuff. he said a late payment was received. I argued this I knew I was up to date, checked my emails and theres the proof I paid it on the 6th of last month. iv been paying like this for 5 months I thought it was ok to make a payment any time between the 5th and the 4th before its due as long as it was paid before midnight 4th.

I spoke and argued with the manager over the phone he Demanded £190 instead of the original £160 the ballief had slammed on me. Apparantly I cannot make a payment 3 weeks before the due date and apparently I signed a piece of paper stating that I understood this. When the ballief came back to collect the money he explained the part of the sgreement that has caught me out .

"If an overpayment is received it will not be taken as payment in advance. "

ok I get that, But I paid £61. 50 instead of £58. An overpayment of £2 if you take off the visa card charge they take from you. This was paid on the 6th of Aug which was due on the 4th sept. The £58 isn't an overpayment that's a payment. There is nothing in the agreement stating that I cannot pay this bill 3 weeks in advance.

"if your payment is not received by the due date" doesn't this mean I can pay on any date in that month before the 4th as long as they get their payment by the 4th.
anyway I have paid them the money I aint happy because I was doing so well with it making regular payments and yet still have bullies at my door. Its disgusting how they treat people how they change their charges to suit themselves how they can just demand you to get that sort of cash within hours or they will get your stuff. I wouldn't mind so much if it was a late payment or if I didn't pay but I did I have all records and reference numbers. I have always paid on the 6th of every month so I know it has been paid before the 4th of the following month. I thought I had between the 5th and the 4th to pay.
Apparantly not.... payments have to be made between the 1st and 4th. I was never once told that and there is certainly nothing on the agreement that I signed that stated that. iv been doing it my way for month why now have they decided it aint right.
Can they really justify their actions today. rant over .... please excuse the bad spelling.... bad day and im all worked up. Any one else had any problems with these pests or is it just me.

RAS

This is not the correct forum for bailiff help; debtfreewannabee would be better.

Has the bailiff ever been in your house?

What did you sign, walking possession order, levy etcv?

have you claimed single persons discount?

Are you entitled to CouncilTax benefit and have you claimed it?

Housing_Benefit_Officer

I hate bailiffs. They really are scum.

portly1

Housing_Benefit_Officer wrote: »

I hate bailiffs. They really are scum.

They are a necessary evil that come into their own when someone doesn't pay up!

pinkypoopydoo

Housing_Benefit_Officer wrote: »

I hate bailiffs. They really are scum.

They do a job. If people either paid their bills, or contacted those they owe in a timely manner, bailiffs would be out of work. They are a necessary evil.

mel03

some are not so privileged to be able too.
As I said in my post my ex husband dealt with all monies before he walked out on us and left us in !!!!. I have nothing but work with these people to ensure this does get paid. I do pay it on time before time in fact and it has left me a single mother of 3 £190 short. I am self employed I am trying to earn my living without having to claim benefits. I do not need them coming to my door harassing me. if I didn't pay fair play to them but I have been paying religiously ever since I found out about the debt. I completely agree that they are scum when they use bully tactics when it isn't necessary.

Housing_Benefit_Officer

The bailiffs it has been my misfortune to deal with lie and carry out unnecessary visits to increase their fees. And these are bailiffs employed by the Council. I know they lie, I know they intimidate - but when push comes to shove the council will always back its bailiffs.

princessdon

They are intimidating but I cannot see how else you can get money owed as they have tried asking prior and didn't get anywhere. Even if some cough up what is owed it makes it worthwhile. If people didn't try to pretend they have no assets or means, they'd be redundant as there is no point in bailiffs if you have nothing is there?

portly1

Housing_Benefit_Officer wrote: »

The bailiffs it has been my misfortune to deal with lie and carry out unnecessary visits to increase their fees. And these are bailiffs employed by the Council. I know they lie, I know they intimidate - but when push comes to shove the council will always back its bailiffs.

Being nice to some people never seems to get them to pay up. Of course they have to be ruthless and sometimes do expand a little on the truth - how else are these people going to be made to pay their debts. I pay my debts without the need to employ bailiffs.

atrixblue.-MFR-.

personally i wouldnt answer the door again to them again and keep doing as your doing. as long as you can prove it being paid, you can ask a judge when the papers come through to set the terms.

hallowitch

mel03 wrote: »

Hi all,

I have had an extremely bad day.
I got into Council tax arrears when my husband walked out on us ithought bills were being paid when they wasn't. long story short I set up an agreement with ross and Roberts to pay £58 by the 4th of every month.
Me being stupid have always made a payment of £61.50 every month. 3 weeks before the 4th. I have never missed a payment with them. I always like to just pay my bills when the money is there so then I know they are paid and I do not have to worry. being a single mum I need to be organised and I thought I was doing ok.
Anyway this morning a ross and Roberts ballief came knocking on my door demanding £160 to be paid today or they will take my stuff. he said a late payment was received. I argued this I knew I was up to date, checked my emails and theres the proof I paid it on the 6th of last month. iv been paying like this for 5 months I thought it was ok to make a payment any time between the 5th and the 4th before its due as long as it was paid before midnight 4th.

I spoke and argued with the manager over the phone he Demanded £190 instead of the original £160 the ballief had slammed on me. Apparantly I cannot make a payment 3 weeks before the due date and apparently I signed a piece of paper stating that I understood this. When the ballief came back to collect the money he explained the part of the sgreement that has caught me out .

"If an overpayment is received it will not be taken as payment in advance. "

ok I get that, But I paid £61. 50 instead of £58. An overpayment of £2 if you take off the visa card charge they take from you. This was paid on the 6th of Aug which was due on the 4th sept. The £58 isn't an overpayment that's a payment. There is nothing in the agreement stating that I cannot pay this bill 3 weeks in advance.

"if your payment is not received by the due date" doesn't this mean I can pay on any date in that month before the 4th as long as they get their payment by the 4th.
anyway I have paid them the money I aint happy because I was doing so well with it making regular payments and yet still have bullies at my door. Its disgusting how they treat people how they change their charges to suit themselves how they can just demand you to get that sort of cash within hours or they will get your stuff. I wouldn't mind so much if it was a late payment or if I didn't pay but I did I have all records and reference numbers. I have always paid on the 6th of every month so I know it has been paid before the 4th of the following month. I thought I had between the 5th and the 4th to pay.
Apparantly not.... payments have to be made between the 1st and 4th. I was never once told that and there is certainly nothing on the agreement that I signed that stated that. iv been doing it my way for month why now have they decided it aint right.
Can they really justify their actions today. rant over .... please excuse the bad spelling.... bad day and im all worked up. Any one else had any problems with these pests or is it just me.

What an absolute load of tosh they cant charge an attendance to remove fee because you over paid or because your payments are 3 weeks early
if your agreement is to pay £ £58. by the 4th of every month it doesn't matter what date you pay it as long as it reaches their account by the 4th then you have adhered to the terms of the agreement made


can you tell me what council you are with ?
amount of the liability order (confirmed by the council not the bailiff)?
what goods have been levied on the notice of seizure/distress ?
what fees have been charged as written on the notice of seizure /distress

what if anything you have in writing regarding the payment date?