Ross and roberts

mel03

hallowitch wrote: »

mel03
I will come back to this tomorrow late afternoon you will have to make FORMAL COMPLAINT I will tell you what to put in your letter

you need to address it to CEO of your council I would also suggest you send a copy of the letter to your MP and local councillors

did you confirm the certificate detail's of the bailiff

http://certificatedbailiffs.justice.gov.uk/CertificatedBailiffs/

No I havnt yet but I will do straight away thank u so much ........ Jut checked and it does appear he is registered. I tried checking the surname of his manager that one doesn't come up but that may b because im not sure how he spells his surname or that perhaps he isn't a balliff I guess just one of the managers at ross and Roberts. The one that visited my home is certified.

mel03

justlooking2012 wrote: »

I agree, I am all for people paying there own way etc etc but bailiffs really are the lowest of the low. You must have to pass a zero humanity exam to become one.
I have come across them a few times in my life via various means and they are nasty people.

they do seem to enjoy their job a bit to much

hallowitch

The Manager does not have to be certificate its good you got his name

The £155 over charged on the 1st account and the £160 attendance to remove fee WILL be removed from your account

some councils are pretty good at sorting it out others will always side with the bailiffs and may have you jumping though hoops but at the end of the day they will have to cough up

the levies are a different story bailiffs cant charge multiple fees when enforcing more than one liability order but most bailiffs levy the same goods this one hasn't

He has levied exempt goods (that does not make the levy unlawful) these goods cant be removed but the remainder of the goods levied should cover all bailiff fees including removal.storage, auction fees and VAT on the auction fees

the bailiff knows the goods should not be levied but the more he puts on it the better it looks (bulk up the levy)

the x box should not be levied (the argument their will be if you also use it then its not a child's toy) the rest of the goods on that levy (no disrespect to you about your property) are worth nothing at auction CDs 50p£1 each if you lucky table lamps and coffee tables are 10 a penny unless antique

Both the levy's can and should be contested in all honesty you may/ will have to take it to the local government ombudsman whether you will win or not is a toss up but it costs nothing but your time

DO you want to contest the levies ?
Dis you sign both levies ?(walking possession agreement)

mel03

hallowitch wrote: »

The Manager does not have to be certificate its good you got his name

The £155 over charged on the 1st account and the £160 attendance to remove fee WILL be removed from your account

some councils are pretty good at sorting it out others will always side with the bailiffs and may have you jumping though hoops but at the end of the day they will have to cough up

the levies are a different story bailiffs cant charge multiple fees when enforcing more than one liability order but most bailiffs levy the same goods this one hasn't

He has levied exempt goods (that does not make the levy unlawful) these goods cant be removed but the remainder of the goods levied should cover all bailiff fees including removal.storage, auction fees and VAT on the auction fees

the bailiff knows the goods should not be levied but the more he puts on it the better it looks (bulk up the levy)

the x box should not be levied (the argument their will be if you also use it then its not a child's toy) the rest of the goods on that levy (no disrespect to you about your property) are worth nothing at auction CDs 50p£1 each if you lucky table lamps and coffee tables are 10 a penny unless antique

Both the levy's can and should be contested in all honesty you may/ will have to take it to the local government ombudsman whether you will win or not is a toss up but it costs nothing but your time

DO you want to contest the levies ?
Dis you sign both levies ?(walking possession agreement)

Well I don't really understand it all to be honest. I will obviousily keep paying off the remaining £222 as per plan, hopefully sooner. I just don't think they had any right to come knocking at my door demanding money which I havnt got frightening my children when there was no need for it. I wasn't late with my payment at all. I take my bills very seriousily. but there was no reasoning with them they wouldn't listen to me when i tried to argue back they started demanding the whole outstanding amount, I had no choice but to back down. It was their attitude that has upset me when I had done nothing wrong.
I did sign both forms but I just don't know where to begin when contesting this sort of thing. do you think I should and that I have a good chance. I just hate the thought that they will do it again tomorrow to someone else. that angers me. The council should get there money but I don't want this company to get away with it if I can help it. they have caused me and my children nowt but distress so ill try and get them in whatever way I can the least I can achieve from it is learning. and if from this experience I can help someone else in the same situation iv been through then all good.

hallowitch

get on to the council and ask

1 - how many Liability Orders they have against you
2 - the dates they were obtained
3 - the addresses they were for(if you have moved home )
4 - the period of time each covers
5 - how much each one was for
6 - how much is still outstanding
7 - the dates they were passed on for enforcement
8- the date and amount of each payment received from Ross & Roberts

you should do this by phone (and if possible it would be so good if you could record the call)


Send this to the council and Ross & Roberts can be sent by e-mail
From:
My Name
My Address

To:
Acme bailiff Co
bailiff House

Ref: Account No: 123456

Dear Sir

With reference to the above account, Can you please provide me with a breakdown of the charges.

This includes:
a - the time & date of any Bailiff action that incurred a Fee.
b - the reason for the fee.
c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.
d - the name(s) of the Court(s) the Bailiff(s) was/were certificated at.
e - the date of the Certification.

This is not a subject access request under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

I require this information within 14 days.

you council are responsible for all actions of their contractor's their contractor acts for the council

you should ask the council (especially if you can record the call) what fees have been charged when the fee was charged and why the fee was charged

If they tell you they don't know and to get in touch with bailiff politely tell them the bailiff is only their agent and you expect the answer from the council today you will give them time to get the information required from the bailiff and will phone back later

hallowitch

yes you should contest it you have been treated appallingly
Bailiffs and bailiff company's want the maximum fees from a debtor and they are not fussy how they get it I need to do the maths but it looks like your account was coming to an end and you had been to smart for them (paying well before the due date) because of this their was no way you were going to default (a lot of people get caught out with bank holidays and don't count weekend which makes them default)

because the bailiff didn't break down the fees on the levy he thinks he has got away with over charging you £155
why did he do this well when you defaulted (and by hook or by crook you were going to default) you would be defaulting on both accounts and he knows he cant charge 2 attendance to remove fees on the same day
this way he get the maximum fee he can charge on each account without removing goods

I post on another site that has a dedicated bailiff forum you should join and post their its always good to get conformation that you are doing the right thing
head it something like paid 3 weeks early attendance to remove


http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?168-Bailiffs-and-High-Court-Enforcement-Officers

mel03

hallowitch wrote: »

yes you should contest it you have been treated appallingly
Bailiffs and bailiff company's want the maximum fees from a debtor and they are not fussy how they get it I need to do the maths but it looks like your account was coming to an end and you had been to smart for them (paying well before the due date) because of this their was no way you were going to default (a lot of people get caught out with bank holidays and don't count weekend which makes them default)

because the bailiff didn't break down the fees on the levy he thinks he has got away with over charging you £155
why did he do this well when you defaulted (and by hook or by crook you were going to default) you would be defaulting on both accounts and he knows he cant charge 2 attendance to remove fees on the same day
this way he get the maximum fee he can charge on each account without removing goods

I post on another site that has a dedicated bailiff forum you should join and post their its always good to get conformation that you are doing the right thing
head it something like paid 3 weeks early attendance to remove


http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?168-Bailiffs-and-High-Court-Enforcement-Officers

you are so helpful thank u so much.

RAS

mel - let us know how it goes.