hard drive gone after 3 years

red_devil

S0litaire wrote: »

Can you give us the answer to the following questions please:

Does the Laptop Start?

Do you get an error on screen?
If YES what is the exact error message?

Do you get to the Log in screen?

Will it let you Log in?

Once we have your reply we can HELP you otherwise we can't do much to save your data or money!

it started but where you put your password in it wouldnt let me log in sorry cant remember any message now.

he said 35 to repair then rang me and said he had looked ai and the hard drive had gone another 45 pounds

red_devil

User profile cannot be loaded

closed

I doubt you need a new hard disk at all

Try all the safe mode options, F8 at boot.

https://forums.moneysavingexpert.com/discussion/4760171

Failing a fix, factory restore is the quickest solution

if you have data you need to recover, see the rescue cd at the end of the speedup sticky, along with the instruction to factory restore.

red_devil

Can i ask him to show me that the hard drive needscreplacing can you tell

closed

Unless it's making a grinding/clicking noise, I would say the balance of probabilities is 99% in favour of it's fine.

red_devil

So what needs doing why cant i log on

closed

corrupt profile or registry, read back .

red_devil

How much to fix that then and why fid it go wrong

closed

nothing or 10-20pence, the price of a cd or two, assuming you have somewhere to put your data

because.

NiftyDigits

New HDDs have a two year guarantee. If your HDD had 'gone', you wouldn't even get to the 'User Profile cannot be loaded' screen.

Get your laptop back. I'm off to the gym. You are in good hands here.