TSB Enhance

liamcov

typistretired wrote: »

No I never had to sign any forms, they were just automatically opened. The letter is coming through the post to be signed. It is not ticking online that you have read their terms and conditions.

I've had the same problems. The first 3 FD's were opened immediately online, the 4th took over a week as they sent me the paper to sign. I thought it was strange too.

jrm

Anyone actually been able to open a NON-BRANCH enhance account on-line and received the confirmation paperwork by post ?? :j

oldfella

jrm wrote: »

Anyone actually been able to open a NON-BRANCH enhance account on-line and received the confirmation paperwork by post ?? :j

got my confirmation this morning - need to take ID to branch

jrm

Thanks Oldfella. How many days did it take from applying online to receiving the paperwork ??:j

oldfella

not sure, I applied on the first day, waited a while, then decided it must have got lost so applied again

typistretired

They are not doing the usual checks on ID via computer then. Taking a back step resorting to paper checks.

jennifernil

I have gone the other way, my 3 Vantage accounts all went to TSB, so I have manually changed their names to Enhance to avoid confusion.

Then I applied on-line for a Lloyds Vantage on the 22nd, paperwork arrived on 25th, followed by internet ID on 26th. I then opened a second Vantage over the phone without problems.

No ID requested, just as well since we have no branches!

jrm

After applying online on the 11 September received letter of confirmation in post this morning. As I live in Northern Ireland I have to post off two pieces of ID to satisfy their requirements. But as least " I'm up and running ". :j

typistretired

Finally received a letter from TSB today about my online application.

"Unfortunately due to a technical error on our system we cannot activate the account and you will therefore need to go into your local TSB branch to open the account.

Please take your identification document with you.

We are sorry for the inconvenience caused".

socrates

typistretired wrote: »

Finally received a letter from TSB today about my online application.

"Unfortunately due to a technical error on our system we cannot activate the account and you will therefore need to go into your local TSB branch to open the account.

Please take your identification document with you.

We are sorry for the inconvenience caused".

Call complaints you will be able to claim compensation

so far I have received £81 and we are not finished yet