Currys return Policy

cragdoo

so

"satisfactory quality means that most people would be happy with it."

really means , experts and not most people ?

hollydays

You misunderstand.i think you are right,but they know you cant prove it.If you cant convince them,and you had to go to court,several of your friends agreeing would not be proof.

alwaysonthego_2

Ring consumer Direct 08454 040506 http://www.consumerdirect.gov.uk/ They will give you advice how to proceed and are very helpful

cragdoo

alwaysonthego wrote: »

Ring consumer Direct 08454 040506 http://www.consumerdirect.gov.uk/ They will give you advice how to proceed and are very helpful

quite bizarre as the company I work for actually host this website !

I'll give them a try

cragdoo

consumer direct were very very helpful the told us to reject the contract with currys and demand the full refund. So will call them 1st thing in the morning and see what they have to say about it

sharpei31

if you have already told the sales assistant that you have instaled it,then pack it up and take it into a different currys shop and say this is more conveinent shop to bring it back to

alwaysonthego_2

Staff in Currys do not have a clue about the law

kr15snw

sharpei31 wrote: »

if you have already told the sales assistant that you have instaled it,then pack it up and take it into a different currys shop and say this is more conveinent shop to bring it back to

But they will be able to see that its been opened. Unless you can seal all of the packets that the leads came in and etc.

The reason they do this is because they cant sell it at full price if its been used / opened.

Have you thought about contacting the manufacturer and telling them how useless their tv is? You may get something from there.

woohoo_postingid

You would have to use it to know it is not of satisfactory quality.

A camera, for example, would have to have had a film run through it before you could tell the quality, similarly, a tv would have had to be watched.

Stand your ground and you will get a refund or exchange if you so wish. The 10% is bo*****s

cragdoo

kr15snw wrote: »

But they will be able to see that its been opened. Unless you can seal all of the packets that the leads came in and etc.

The reason they do this is because they cant sell it at full price if its been used / opened.

yes this was all explained to me , but then how was I supposed to know the sound was of poor quality without opening the TV up and using it ???????

and besides it's not my fault they are selling poor quality tvs , so why should I lose money because of that ?