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Potential Virus - Help please

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Comments

  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    I think the easiest way now (unless Nifty's got a better suggestion) might be to back up & factory restore it.

    See Step B.

    http://acer--uk.custhelp.com/app/answers/detail/a_id/3068

    Ensure you back up any important data.
  • DCodd
    DCodd Posts: 8,187 Forumite
    Part of the Furniture Combo Breaker
    waddler_8 wrote: »
    I think the easiest way now (unless Nifty's got a better suggestion) might be to back up & factory restore it.

    See Step B.

    http://acer--uk.custhelp.com/app/answers/detail/a_id/3068

    Ensure you back up any important data.

    OK thanks Waddler_8
    Always get a Qualified opinion - My qualifications are that I am OLD and GRUMPY:p:p
  • DCodd
    DCodd Posts: 8,187 Forumite
    Part of the Furniture Combo Breaker
    edited 11 September 2013 at 8:02AM
    I have done the factory restore now and it seems ok. Had a couple of issues with microsoft update needing xp and ie8 to be updated before it would let me update it! (downloaded the essential updates to a data stick from another pc and installed them from that).

    So will se how it goes.

    Thanks so much waddler_8 your sterling efforts over the past few days have been much appreciated.
    Always get a Qualified opinion - My qualifications are that I am OLD and GRUMPY:p:p
  • DCodd
    DCodd Posts: 8,187 Forumite
    Part of the Furniture Combo Breaker
    All seems fine. Downloaded the previous programs I had, except Office but using Open Office now (what a great package that is!.). The restore to Factory settings has certainly cleared some crap from the laptop, boot up time has more than halved and Firefox seems to be a lighter and faster Browser and even my Garmin uploads don't stall now!

    All in all extremely pleased.

    Thanks again waddler_8, can't thank you enough, you and the Techie people on this board are real money saving life savers and so flipping patient!!
    Always get a Qualified opinion - My qualifications are that I am OLD and GRUMPY:p:p
  • debitcardmayhem
    debitcardmayhem Posts: 13,411 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What a journey , but you must have learned a bit along the way, well done and good luck.
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
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