Potential Virus - Help please

DCodd

Hi waddler_8

The laptop still can't run IE, it loads it and says it's connecting then shuts down. I can only run Chrome with the "protect my computer" box unchecked and Malwarebytes fails to install. I'l try your link now and post any error messages.

Thanks

DCodd

Hi waddler_8.

Malwarebytes failed to install again.

"CoCreate instance failed; Code 0x80040154.
Class not registered"

This happens for all .ink files

Then if you click ok on all the error messages it then brings up, twice

"runtime error '372' Failed to load 'WebBrowser' from ieframe.dll
Your version of ie frame may be outdated. make sure you are using the version provided with the application"

Thanks

waddler_8

Download DDS+ from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• Uncheck DDS.txt
• Uncheck Attach.txt
• Expand Advanced (Not Recommended) (+)
• Expand Restore File Associations (+)
  
  
  • Check (tick) LNK
  
  
• Click Start
• Click Yes to the prompt

When it's finished, DDS will open 1 log:

1. DDS_Advanced_fixes.txt

Save the report to your desktop.

Copy & paste the content and post it here


Then,


Run mbam clean & then try reinstalling mbam.

http://forums.malwarebytes.org/index.php?showtopic=122284

Re-install IE8 from here: http://www.microsoft.com/en-gb/download/internet-explorer-8-details.aspx

DCodd

DDS (Ver_2012-11-20.01)
Run by Admins at 12:28:18 on 2013-09-07

---- Advanced Fixes ----

Restoring file association - LNK
Completed restoring file associations.

................




Doing the rest now, thanks

DCodd

Hi Waddler_8

It seems to be stuck on downloading updates for ie8

Haven't got a desktop so can't check internet connection. It's been about 3 hours now. I know there is probably loads of updates but even with my poor internet should it take this long or is it stuck?
Thanks

waddler_8

It does seem a long time. When you say you haven't got a desktop do you mean windows explorer has been stopped?

If so, ctrl + alt + delete on your keyboard to open TaskManager

go to File > New task (run...) > type explorer > then click ok

DCodd

waddler_8 wrote: »

It does seem a long time. When you say you haven't got a desktop do you mean windows explorer has been stopped?

If so, ctrl + alt + delete on your keyboard to open TaskManager

go to File > New task (run...) > type explorer > then click ok

Doesn't load. I've just got my wallpaper with the ie8 install window, no icons or task bars.
Sorry Waddler_8 I mean explorer doesn't load, task manager comes up OK.
Thanks

waddler_8

TaskManager doesn't load, or explorer doesn't?

DCodd

waddler_8 wrote: »

TaskManager doesn't load, or explorer doesn't?

Sorry edited my last post too late. Explorer doesn't load.
Thanks

waddler_8

In TaskManager click the applications tab. Is the IE8 install running or not responding?