Help! My phone 4 won't connect to the internet? :0(

matttye

d123 wrote: »

No willy waving at all, it's just a fact that giving advice from a position of ignorance of how the specific handset can be set up will always be open to problems.

The OP has just signed a new contract and is paying EE for the privlege, getting one of their staff members to rectify the problem is the most logical advice.

Especially as there could even be problems on the network side contributing to the problem.

Using the EE website and entering the APN details manually is the most logical advice, IMO, if what I suggested above doesn't work. That will save the OP a trip to the EE store.

d123

matttye wrote: »

Using the EE website and entering the APN details manually is the most logical advice, IMO, if what I suggested above doesn't work. That will save the OP a trip to the EE store.

It might be for a person with the technical confidence to do so, my advice is given after reading the OPs post:

Furny wrote: »

Hi Guys
Just got a new Iphone 4 the other day.

I'm hoping its something simple I have to press? but I have no knowledge of these phone. Hope someone can help please?xx:(

Furny

Ok by relighting in to wifi you mean putting the hub details in again?

Furny

Relogging I meant!

d123

If Furny does want to try doing the settings manually, this is what they need to do:

Tap Settings -> General -> Mobile Data -> Mobile Data Network

At this point you will see a page heading of Mobile Data. This is the page which needs the correct details inputting:

If the sim was supplied by the T-Mobile part of EE

Internet

APN - general.t-mobile.uk
Username - t-mobile
Password - tm
Sometimes also works with Username & Pass - leave blank


MMS

APN - general.t-mobile.uk
Username - user
Password - one2one
MMSC - http://mmsc.t-mobile.co.uk:8002
MMS Proxy - 149.254.201.135:8080
MMS Max Message Size & MMS UA Prof URL - leave blank.

If the sim was from the Orange part of EE

Internet:

APN - orangeinternet
Username & Password - leave blank

MMS:

APN - orangemms
User - Orange
Pass - Multimedia
MMSC - mms.orange.co.uk
MMS Proxy - 192.168.224.10:8080
MMS Max Message Size & MMS UA Prof URL - leave blank.

d123

Furny wrote: »

Ok by relighting in to wifi you mean putting the hub details in again?

Yes, it will delete any network you might have previously connected to.

DUTR

d123 wrote: »

No willy waving at all, it's just a fact that giving advice from a position of ignorance of how the specific handset can be set up will always be open to problems.

The OP has just signed a new contract and is paying EE for the privlege, getting one of their staff members to rectify the problem is the most logical advice.

Especially as there could even be problems on the network side contributing to the problem.

Yes, the thread didn't start well with the OP on about wifi connection, I think if you skip back through the thread you will see where folk started having different views on what the OP was trying to achieve, the Op did mention about googling, which whether the correct assumption or not, lead me to believe he has the ability to follow some 'simple to many' on screen instructions. Later posts suggest now that he may not. So yes he could ask one of his mates who has an iphone on the same network, or go to the shop the last part on which I couldn't fully agree with though , is that the store reps are all going to be experts on adjusting the settings or every aspect of every handset .

matttye

d123 wrote: »

It might be for a person with the technical confidence to do so, my advice is given after reading the OPs post:

Anyone can be helped with step by step instructions, especially on a forum where you can post pictures of the various steps to assist.

In general I'd agree with you, but as the OP has already found their way here they must have a little technical know how, and this also provides an easy medium to assist.

DUTR

matttye wrote: »

Anyone can be helped with step by step instructions, especially on a forum where you can post pictures of the various steps to assist.

In general I'd agree with you, but as the OP has already found their way here they must have a little technical know how, and this also provides an easy medium to assist.

I was going to ask if the OP knew how to take a screen shot and post , but perhaps that is more complex than what he is trying to check / correct.

Furny

Thanks guys for all your help it is SORTED!. I followed Mattys instructions to reset the settings & then I put in the hub number again & I'm now able to use outside! Yipee!. So happy I don't have to trail shopping hating Son in to town one day to the shop now in school holiday to sort!. You are all fab, oh & I am female by the way!x :0)