Clever-Hotels Navelar GMBH - how do i claim money back?

stressed_mummy

I couldn't get hold of our hotel today (their reservations are only open Mon - Fri....) but just in case rebooked (at a cheaper rate) elsewhere and somewhere we know is fine. The reviews on the hotel we had booked were fine in May but now they are dreadful

stressed_mummy

Finally got an email back from the hotel confirming our booking is cancelled so thank goodness I booked something else with Travel Republic which we have used before to the same place we have been!!

JCLP

We received an email from Navelar / Clever Hotels too, telling us they've gone insolvent and that our booking in Fuerteventura may be affected.

I emailed them yesterday asking to clarify if our booking has been cancelled (we go in a few weeks), they replied today saying to check directly with the hotel.

I rang the hotel - I can't speak Spanish and the clerk spoke a very tiny bit of English. My fianc! and I have decided we want to completely cancel our booking with them, so I asked this of the clerk. She asked if it was booked directly with the hotel, I said no it was booked through Clever Hotels ... she sighed. She said we need to cancel through them - I said they told us to contact the hotel directly. She sighed again, then asked our name and date of arrival.
She then said, so you want to cancel or rebook for another time? I said cancel. She said, okay, cancelled. I asked her again to confirm, she said yes, I cancel

Hopefully the message has got through because we refuse to pay for something we haven't got!

Thankfully I paid on credit card, and the bank has confirmed that we should get all our money back for it, but we're concerned the place in Fuerteventura may still charge.

redwelsh07

Arrived at hotel in Portugal on 5th September and was told my booking was cancelled. An e-mail was sent to the hotel on 23rd August cancelling my booking as company was insolvent. I received no e-mails from Clever Hotels advising of cancelled booking so complete suprise on arrival at hotel. Was able to get a room at same hotel but for 30 euros extra per night. Paid for my original booking by credit card so will get refund for oringal booking.

max2013

10minsbehind wrote: »

I have received an email in the last 2 hours from Clever-hotels.com in which stated that the German hotel booking company Navelar GmbH have gone Insolvent.

Sadly for me I don't own a credit card and so I booked with my debit card. I didn't book as a package as it worked out almost half the price booking separately. I must admit I'm a rookie from all this and I've learnt a lot in the last 2 hours!

I have travel insurance through my bank.. well I'm supposed to with RBS but then again now people can claim for mis-sold bank charges. I've had a quick look through the RBS Royalties Travel Insurance document and it barely mentions accommodation in there! Oh Jeeze!

The email from Clever-hotels.com says any reimbursements can't be claimed until October/November once the liquidation proceedings will be opened. It say my hotel booking may be affected and may be cancelled and I may have the opportunity to book directly with my hotel again.

My problem is, I can't afford to pay again as my holiday is at the end of September and if I can't claim until liquidation begins... I'm stuffed!

I have contacted my hotel and they do not know if my payment has been received by them or not yet! They said they would look in to this further.

I have emailed [EMAIL="info@navelar.com"]info@navelar.com[/EMAIL] as per the clever-hotels.com announcement on their website but as you would think, they can not guarantee a quick response with the amount of queries they will receive.

Has anyone else been affected by this? We could help each other and keep updated as to our progress?

HELP!! One thing is for sure... if my bank charges for travel insurance don't cover this... I'll be another person claiming is sold charges!!

THANKS

Joanne

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Hi,

I tried booking into my hotel today and was shocked when the receptionist said that my reservation had been cancelled by Clever-Hotels.com as this company has now collapsed due to the Navelar GmbH company also being made insolvent and so I have had to pay again to stay at this hotel for just 1 night as they are already fully booked and I have now also had to pay to stay in another hotel nearby for the rest of my stay!.

I also booked through the Trivago website and so I will not be using this site again either, but please google Navelar on-line and read 'The Independant' newspaper report for today 13/9 concerning the Clever-Hotels.com collapse and you will find that customers who paid by either credit/or debit card are likely to be able to reclaim their money back through their card issuer, though this could take some time.

So please urgently contact your related bank to find out more.

Really Annoyed/Concerned.
James (I paid by debit card too.)

max2013

Hi,

I tried booking into my hotel today and was shocked when the receptionist said that my reservation had been cancelled by Clever-Hotels.com as this company has now collapsed due to the Navelar GmbH company also being made insolvent and so I have had to pay again to stay at this hotel for just 1 night as they are already fully booked and I have now also had to pay to stay in another hotel nearby for the rest of my stay!.

I also booked through the Trivago website and so I will not be using this site again either, but please google Navelar on-line and read 'The Independant' newspaper report for today 13/9 concerning the Clever-Hotels.com collapse and you will find that customers who paid by either credit/or debit card are likely to be able to reclaim their money back through their card issuer, though this could take some time.

So please urgently contact your related bank to find out more.

Really Annoyed/Concerned.
James (I paid by debit card too.)

stressed_mummy

Nationwide have fully refunded my booking and yes it was a debit card!!

airasay

Hi all
I made a booking through a price comparison website for a hotel which was then paid for through Clever-Hotels. We paid over £600 for 7 nights in Rome. We had no prior-email and only on arrival were we informed Navelar had gone bust and our booking was cancelled!! They had no room for us. We managed to rebook (at a higher price given the short notice) elsewhere.

I am now making a claim through my credit card company for the original amount paid however they want evidence from Navelar or Clever-Hotels that they are insolvent. Any ideas how to get this?!
It's urgent as the bank need to process the claim within 14 days (altho it took 5 days for their claim form to arrive!!)

Many thanks,
Sarah

dgmelton

We booked a hotel room in florida with clever hotels picked up through tripadvisor! Anyway to cut a long story short we rang the hotel to request something in the room 2 days before flying ( my daughters 21st gift holiday) to be told by the hotel the room had been cancelled some time ago. We had to re book which cost us almost double. Booked with a tesco credit card filled some forms in to be told they will think about it so we are almost 1k out of pocket.

dgmelton

Also no one informed us if we hadn't ofbrangnthe hotel we would have turned up after a 9 hr flight to find the hotel,was full and our room was cancelled. Absolutely disgusting.