Clever-Hotels Navelar GMBH - how do i claim money back?

stressed_mummy

dgmelton wrote: »

We booked a hotel room in florida with clever hotels picked up through tripadvisor! Anyway to cut a long story short we rang the hotel to request something in the room 2 days before flying ( my daughters 21st gift holiday) to be told by the hotel the room had been cancelled some time ago. We had to re book which cost us almost double. Booked with a tesco credit card filled some forms in to be told they will think about it so we are almost 1k out of pocket.

Don't worry you wont be as you have paid by credit card. I paid by debit card with the nationwide and got my money back and yes we had no notification either. fill in the forms and if they need proof there are several articles in the independent plus there is a facebook page you are not the only one it has been European wide

stressed_mummy

airasay wrote: »

Hi all
I made a booking through a price comparison website for a hotel which was then paid for through Clever-Hotels. We paid over £600 for 7 nights in Rome. We had no prior-email and only on arrival were we informed Navelar had gone bust and our booking was cancelled!! They had no room for us. We managed to rebook (at a higher price given the short notice) elsewhere.

I am now making a claim through my credit card company for the original amount paid however they want evidence from Navelar or Clever-Hotels that they are insolvent. Any ideas how to get this?!
It's urgent as the bank need to process the claim within 14 days (altho it took 5 days for their claim form to arrive!!)


Many thanks,
Sarah

Hi Sarah
look up the facebook page where there is plenty of links. We didn't get an email either and stumbled upon it quite by accident last month. I sent over to the nationwide debit card copies of the booking and some screen prints and an article from the independent newspaper and yes they repaid the money

georgies_mum

We received no email and only discovered our booking had been cancelled upon arrival at out hotel in Barcelona late last friday night. Lucikly the hotel had one room left but we had to pay them again on check in. Have contacted bank and they are sending me the form to claim as paid by card. I was cheeky and asked hotel for discounted on the price he was quoting us and got another 10% off so we ended up paying less than orginal booking. Just hope the bank give the money back soon.

Flat_Eric

Rather interestingly we have received a letter today from the insolvency bods looking after this case inviting us to submit our claim ..... has anyone else received one? We won't be claiming as we didn't make any bookings - the payments to this company were made because one of our cards was defrauded.