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Blue Screen

mardatha
mardatha Posts: 15,612 Forumite
Laptop did it again last night and it said
"Bug Code USB Driver"
- does anybody know what that means ?
«134

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 13,411 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • mardatha
    mardatha Posts: 15,612 Forumite
    Ok have downloaded it, in zip file, for 64 bit. What do I do next? Please bear in mind I'm a wee old lady and whilst I have many talents I know nowt at all about computers or the innards :) Use wee words lol
  • debitcardmayhem
    debitcardmayhem Posts: 13,411 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    OK In windows Explorer double click on the zip file and the explorer will give the the option to extract the files, and the to view thew extracted files. Then run the exe bluescreenview that will then scan all your minidumps and will allow you to find out more info I will post a link in a mo
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • debitcardmayhem
    debitcardmayhem Posts: 13,411 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Try and copy the bits in the bluescreen view as shown here The interseting bit for now is the technical info bit eg ****STOP and the codes in your case it may not be say STOP but you may get the idea :cool:
    bluescreenview2.gif
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • mardatha
    mardatha Posts: 15,612 Forumite
    I've downloaded and got 3 items, have extracted them. But I can't see an exe file. Compiled HTML, application, and readme are what I see.
  • debitcardmayhem
    debitcardmayhem Posts: 13,411 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Ah ok that's because you hide extensions for known file types, the Application is the .exe
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • mardatha
    mardatha Posts: 15,612 Forumite
    Thought that but didn't want to touch it without checking :)
  • mardatha
    mardatha Posts: 15,612 Forumite
    So I open this after the next blue screen, and copy what it says and bring it back here to you? :D
  • debitcardmayhem
    debitcardmayhem Posts: 13,411 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Well you could print it but I won't be able to see it , I can't find me binoculars :D
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • mardatha
    mardatha Posts: 15,612 Forumite
    :D ok. Don't go away, don't leave me :D
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