Amazon item from Littlewoods-very odd (very.co.uk)

bagginslover

timbstoke wrote: »

OK, just to totally sum up the situation as I understand it:

- You bought an item from Amazon and paid an agreed amount for it.
- The item was delivered by Littlewoods, to your name and address, and the invoice amount is higher
- Littlewoods have confirmed that the account is not in your name.

If those points are all correct, then I don't see that you've got anything to worry about. As far as the laptop is concerned, someone bought it from Littlewoods and sold it to you. Littlewoods credit is unsecured, so there is nothing wrong with this, and no way that Littlewoods can require you to return it.

A few possibilities:
- Someone had a decent discount voucher or goodwill credit at Littlewoods that they had no use for, and so they took the opportunity to get an interest free loan (£500 goodwill gesture + £400 laptop on BNPL). It's strange that they wouldn't have just told you this though.
- An established company who ran into issues obtaining stock, and arranged the order through Littlewoods at a loss. Seems unlikely, but possible.
- It is also possible that the Littlewoods account has been set up fraudulently, but that isn't your concern. You have a clear paper trail to show that you purchased legitimately from Amazon - Littlewoods relationship with their customer (or the fraudster as the case may be) isn't your problem.

The only thing I'd look to be doing as a final precaution is asking Amazon what details have been made available to their seller. I wouldn't expect them to have passed on your card details, but if they have, it may be worth contacting your bank and having your card replaced.

Not quite, I'll expand, just for clarity.

- You bought an item from Amazon and paid an agreed amount for it.
-I was sent a tracking number for Poste Italiane, and a copy of a postage label for Interlink Express 24hr delivery. The tracking did not work on either companies site, from the moment I received it.
-the item didn't arrive, so I messaged asking where it was.
-Seller told be they'd had internal issues, and my computer was now on its way
-3 days later, seller orders new computer from Littlewoods
- The item was delivered by Littlewoods, to your name and address, and the invoice amount is higher, and the item is wrong. (albeit in an inconsequential way to me)
- Littlewoods have confirmed that the account is not in your name.

wealdroam

bagginslover wrote: »

Which bring me back to-what do I put in an email?

Oh, still looking for help eh?

I am surprised anyone is still prepared to help you when everyone who disagrees with you receives abuse.

Good luck with your quest.

Jakg

bagginslover wrote: »

Ahh, ok, sorry, I misunderstood.

I have sent a tweet to the group Littlewoods is a part of (not had chance to sit down and write a full email yet) linking this post, and asking if this business is one of their partners. No reply as yet, though I wouldn't expect one til tomorrow really.
Off to mow the lawn, then I'll get emailing.

There is a difference between "partners" and "supplier". I certainly wouldn't imagine that Littlewoods would be telling an un-named individual details of companies that use purchase from them!


EDIT - I can't see how contacting Littlewoods, Amazon or the Police is going to help you long term - I'd keep hold the laptop in the mean time, you might as well get to use your new toy, rather than paying for it and getting nothing but stress and worry.

ThumbRemote wrote: »

I think you, and some others on here, are being rather melodramatic. Best case you'll just keep the laptop. Worst case police will just ask for it to be returned.

bagginslover wrote: »

And I'm out nearly £400, wonderful! Thanks for the help (not)

Example - if the Police want to take it off you, it matters not if you contact them, or they contact you - they'll be taking it.

bagginslover

earthstorm wrote: »

handling stolen property as long as you have it.

1) Hand it to police on suspected fraud, giving them all the details and if all checks out as legit they will return it to you.

2) Return it back to Littlewoods on suspected fraud and let them sort it out.

then try and get my money back from Amazon through a-z scheme.
you have dismissed every bit of advice anyone has given you rather than say oh i will give that a try.

so its really either one of the 2 options i give above or ask Littlewoods to place it in writing that no matter what happens you will never be chased for this or any money

I can't just 'give it a try', as if its the wrong thing to do, I'm then out the laptop to do the right thing with, aren't I? I've not dismissed anything either, its very confusing with the 2 different companies both expecting any return to go through them, I can't do anything without sorting it out first.

wealdroam wrote: »

Oh, still looking for help eh?

I am surprised anyone is still prepared to help you when everyone who disagrees with you receives abuse.

Good luck with your quest.

I have been rude directly to one person, and s/he doesn't seem to gie a fig as s/he's still posting here. I'm very stressed over this, very unsure on which route to take, other than emailing everyone concerned, I really don;t think having a go at me for being in the middle of soemthing not of my own making is going to help anyone.

bagginslover

Jakg wrote: »

There is a difference between "partners" and "supplier". I certainly wouldn't imagine that Littlewoods would be telling an un-named individual details of companies that use purchase from them!

Yet 'partner' was the word they used.... If they are partners, I can't see they'd have a problemtelling me that they are, and by the same token, that they aren't.

timbstoke

bagginslover wrote: »

Not quite, I'll expand, just for clarity.

- You bought an item from Amazon and paid an agreed amount for it.
-I was sent a tracking number for Poste Italiane, and a copy of a postage label for Interlink Express 24hr delivery. The tracking did not work on either companies site, from the moment I received it.
-the item didn't arrive, so I messaged asking where it was.
-Seller told be they'd had internal issues, and my computer was now on its way
-3 days later, seller orders new computer from Littlewoods
- The item was delivered by Littlewoods, to your name and address, and the invoice amount is higher, and the item is wrong. (albeit in an inconsequential way to me)
- Littlewoods have confirmed that the account is not in your name.

True, I missed those steps, but they're not really relevant to the end result. As far as the 'partner' wording, that's also not really relevant - they weren't having a legal discussion so their choice of words doesn't really mean much in that context.

Does the seller seem like a largeish company? If they're well established, operate their own site outside Amazon, and constantly have a large range of items for sale through Amazon, then its quite possible totally innocent. The fact that your initial shipment was from Italy and your second from Littlewoods could well mean that they're large enough to have multiple distribution channels, and Littlewoods screwed up by sending you a consumer packing slip when they should have sent a business invoice to the company.

wealdroam

OP, correct me if I am wrong, but I don't recall that you have told us how you paid for this item.

If you paid by credit card, then keep in the back of your mind that you have the protection of Section 75 of The Consumer Credit Act 1974 if you find yourself without the laptop and without the money.

MSE have written an article on that:

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

Even if you paid by debit card, it is possible that you have the same protection in that situation:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

bagginslover

As far as I can tell, they've made 4 sales on Amazon, and are a small one man shop. The company name has been registered 3 times, and dissolved twice, the most recent registration being in June this year. I find it hard to beleive they'd be a multi-national with that history, though I could be wrong.

Jakg

bagginslover wrote: »

Yet 'partner' was the word they used.... If they are partners, I can't see they'd have a problemtelling me that they are, and by the same token, that they aren't.

Partners is the word the COMPANY used but it's got no real definition in this sense.

I wouldn't expect Littlewoods, or any other company, to give a random person off the street details of the customers or suppliers that they use.

bagginslover

wealdroam wrote: »

OP, correct me if I am wrong, but I don't recall that you have told us how you paid for this item.

If you paid by credit card, then keep in the back of your mind that you have the protection of Section 75 of The Consumer Credit Act 1974 if you find yourself without the laptop and without the money.

MSE have written an article on that:

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

Even if you paid by debit card, it is possible that you have the same protection in that situation:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

I did, credit card. I will admit, I know very little about credit card chargebacks, but someone on here (one of the more rational voices) has expresed doubt that section 75 will apply as its fraud/potential theft. Any idea where I might find out more about that? What I haven't yet mentioned, is that the money is actually my pensioner mum's money. I realise this makes no difference to the bones of the issue, but this is why I am so desperate to get it sorted out, without her losing anything.