First Direct & Card Readers

[Deleted User]

So First Direct have decided to follow all the other banks and start implementing these stupid Card readers for you to use when you want to set new Payees & change communication methods etc on the online banking account etc.

I can't stand these machines personally.

Are Usernames, passwords, passcodes, memorable questions, images, security keys etc just to log onto Online banking enough security?

Adequate Virus protection & secure Wi-Fi networks add to the security without having to remember where I left a silly plastic box.

Are there any Banks that do not use them?

I'll soon be moving if so

noh

Where did you read this? Have you a link?

OllyM

noh wrote: »

Where did you read this? Have you a link?

They are sending out an email to customers.

http://www1.firstdirect.com/1/2/securekey

noh

OllyM wrote: »

They are sending out an email to customers.

http://www1.firstdirect.com/1/2/securekey

OK thanks.
I haven't received any communication yet.

It's not a card reader as stated by the OP but a secure key as used by their parent HSBC.
http://www.hsbc.co.uk/1/2/customer-support/online-banking-security/secure-key

dr_adidas01

[Deleted User] wrote:

So First Direct have decided to follow all the other banks and start implementing these stupid Card readers for you to use when you want to set new Payees & change communication methods etc on the online banking account etc.

I can't stand these machines personally.

Are Usernames, passwords, passcodes, memorable questions, images, security keys etc just to log onto Online banking enough security?

Adequate Virus protection & secure Wi-Fi networks add to the security without having to remember where I left a silly plastic box.

Are there any Banks that do not use them?

I'll soon be moving if so

So where have you got this information from, as I've received nothing as of yet to tell me that they are introducing card readers?

Personally I think there great I use them on my Barclay saccount, Natwest accounts and also my Nationwide accounts.

You only usually have to use them to set up new payees and sent money to other accounts in certain situations, which is usually done when at home in front of the main computer.

Plus it can stop people if they have managed to hack your internet banking from setting up payments as they will need your bank card and also one the little machines that gives out the code.

Its something you'll just have to get used to as more and more banks are starting to use them.

Even HBOS Lloyds TSB and Sanatander use a code system when setting up payees. HBOS and Lloyds ring your landline or mobile to confirm it is you that is setting up the payment and you have to put a 4 digit code into online banking for it to be accepted.

Santander us an OTP code when setting up payments which is sent to your mobile number.

There's no getting away from it one way or another your going to have to use some security system depending on which organisation you bank with!!

[Deleted User]

Secure Key/Card reader...

It is still something additional that is not required IMO.

Like most things, some people like them like dr and some people do not.

I just think they are unnecessary and just something else for me to misplace.

henm2

The actual physical secure key (not a card reader) is not that big. I just attach mine to my car key ring.

However it looks like First Direct will be offering 2 versions, the physical one as used by HSBC and a digital one where you can use your smart phone to generate the ever changing internet banking log in code.

Not every Windows user has a super secure computer system (much securer using Linux or Mac) and the secure key system will eliminate the internet banking problems surrounding people with systems infected with viruses/trojans/ or who have responded to phishing emails.

Mr_K

It was only a matter of time as HSBC have them already (other alias 'First Direct'). They are a pain in the backside. If its like HSBC, which i suspect it will be, you need in just to log into your account and view balances, not just perform transactions - meaning you'll have to cart it around everywhere. They break easily and if the battery runs out you're stuffed. Enjoy.

ic

Are Usernames, passwords, passcodes, memorable questions, images, security keys etc just to log onto Online banking enough security?

No - no matter what the banks say, the majority of people will always use information that is fairly easy to guess (birthdays, pets names, etc), and they'll use the same information on various websites.

(Generally speaking) say you sign up to a website with your usual username or email address, and then a usual "secure" password. If that website is hacked, the hacker will know that that secure password is associated with your username/email address. Now they have the necessary information to log into other websites as you. This is why you should use a different password for each website you use. You just don't know who will be hacked next.

Adequate Virus protection & secure Wi-Fi networks add to the security without having to remember where I left a silly plastic box.

Again, most people aren't good enough on this - they don't have or keep their virus protection up to date, and they may browse on insecure networks. Anyway, even if you're on a secure network there's nothing stoping you being phished and filling in all your "secure" details into a fake website.

By using the card readers, you are proving you are you by possessing the card and knowing its PIN number. Most people are far more considerate to their card and look after it well.

This hasn't been implemented to annoy you, its to keep your details safe. In my work I have to log into company networks using similar key systems. Its what the industry has been doing for a long time, and it is now recognised that it is also necessary for consumer information.

Are there any Banks that do not use them?

Halifax and Santander both don't. Halifax will ring you and ask you to key in a number, Santander will text you a code to fill in on the website.

Nationwide and Cooperative use them, but only for setting up new payees or making payments - you can log in and use your account without them.

The little calculator style readers are identical across banks. I have a cooperative reader at work, and a nationwide reader at home.

grumbler

[Deleted User] wrote:

...
Are Usernames, passwords, passcodes, memorable questions, images, security keys etc just to log onto Online banking enough security?

Google for "man in the browser"

gt94sss2

First Direct's website says there will be 3 options:

- A digital secure key (using your mobile phone)
- A physcial secure key (like HSBC)
- No secure key (which means you won't be able to do some things like change your contact details online)

This implementation seems to overcome most of the objections that were raised when HSBC introduced their secure key.

I wonder if these options will become available to HSBC customers - though I guess HSBC need to launch their internet banking app first.

Regards
Sunil