BT Sport Complaint

clairecymru

Tried using that link and when I put my dads new phone number in it says the line speed is too slow.

I was thinking of moving to BT when I move house next month as the only reason I am with sky is because I can't get freeview in my area ( not a prob for my dad - just me) but after this experience they will never get my custom.

BargainMad_3

I suppose the online ordering system is giving the same verdict as the call centre staff - the dreaded too slow.

If possible I would keep a computer plugged in at your Dad's house so that the broadband hub can optimise over the first 10 days. After this period is up try ordering again via the online system. Keep on at BT to improve the speed to enable your Dad to get BT TV.

I am still looking at switching to BT Broadband as BT are starting to charge for their email addresses unless you take broadband from them. I will be avoiding anything to do with BT TV or BT Sport !

clairecymru

thought i was getting somewhere earlier cos I opened up an online chat to the complaints team but he just wanted to ring me and put me through to the team who deal with bt sport. I was on hold for 45 minutes and now the line has been disconnected again.

BargainMad_3

They are doing the old "victims of our own success" line......


"Due to the successful launch of BT Sport, our phone lines are extremely busy. BT Broadband customers who just want to watch BT Sport online or via the app need to activate it first at https://www.bt.com/orderapp. For all other queries about BT Sport, visit www.bt.com/help/btsport"

BargainMad_3

BT seem happy to push BT Sport via online or via an App but the television options are less forthcoming. Seems there are quite a few experiencing problems getting it on Sky or through the BT options.

Will these problems be resolved in time for the first match in 12 days time?

clairecymru

No wonder the lines are so busy for BT. I tried again to show my dad how to access the BT sport online, plugging in the laptop to the TV via an HDMI cable. I set up a short cut on the desktop and showed him which buttons to press but if he tries to switch between BT Sport 1 and BT Sport 2 an error message comes up saying that two many streams are running concurrently. The only way to fix it was to turn the laptop off completely. If other people are having this problem no wonder the phone lines are busy!

VisionMan

clairecymru wrote: »

No wonder the lines are so busy for BT. I tried again to show my dad how to access the BT sport online, plugging in the laptop to the TV via an HDMI cable. I set up a short cut on the desktop and showed him which buttons to press but if he tries to switch between BT Sport 1 and BT Sport 2 an error message comes up saying that two many streams are running concurrently. The only way to fix it was to turn the laptop off completely. If other people are having this problem no wonder the phone lines are busy!

No, Claire.

One has to press 'stop' on the stream being watched first.

BargainMad_3

VisionMan might know the answer to this query.

The opening night was on a Freeview channel last Thursday called "BT Sport" and there are also two encrypted channels for BT Sport 1 and BT Sport 2 on Freeview.

This makes no sense as there is currently no way to subscribe to BT sport via the Freeview platform and no plans from BT to offer them via there in the future.

So why are they even listed on Freeview?

Is it because they need to be "there" for a BT Vision+ box to pick them up?

And if so is the BT Vision+ box actually a glorified Freeview box?

Sorry to ask so many questions but I have been trying to work it all out

VisionMan

BargainMad wrote: »

VisionMan might know the answer to this query.

The opening night was on a Freeview channel last Thursday called "BT Sport" and there are also two encrypted channels for BT Sport 1 and BT Sport 2 on Freeview.

This makes no sense as there is currently no way to subscribe to BT sport via the Freeview platform and no plans from BT to offer them via there in the future.

So why are they even listed on Freeview?

Is it because they need to be "there" for a BT Vision+ box to pick them up?

Yes. But they are not listed as Freeview, they are listed as DTT channels.

And if so is the BT Vision+ box actually a glorified Freeview box?

No, but the live channels are Freeview/DTT channels. The subscription ones (at £2.50 a mth) are via ones broadband, available via Infinity only.

f35

I use this template when making complaints, feel free...

have read some of BT Sport's writings. While I disagree with much of their content, I do not intend to attack BT Sport's opinions, only to offer my own viewpoints. I'm sure that everyone reading this is already familiar with BT Sport's pusillanimous reinterpretations of historic events so I'll spare you the sordid details. Instead, I'll simply summarize with the comment that rather than attempting to work out its disagreements with others, BT Sport commonly turns to its friends tapinosis and meiosis, calling its opponents "pathological backbiters", "insolent scalawags", or even "linguacious autocrats". I find that rather sad, primarily because BT Sport finds it convenient to blame all of society's woes on money-grubbing cutthroats. Doing so fits with the rest of its populist sloganeering and takes less intellectual effort than investigating the structural factors and material practices that may in fact be the true reason that a central fault line runs through each of BT Sport's notions. Specifically, someone just showed me a memo supposedly written by BT Sport. The memo spells out its plans to overthrow democratic political systems. If this memo is authentic, it tells us that BT Sport's mottos are not an abstract problem. They have very concrete, immediate, and unpleasant consequences. For instance, jingoism is not merely an attack on our moral fiber. It is also a politically motivated attack on knowledge.

BT Sport claims that it is God's representative on Earth. You should realize that absolutely no empirical evidence obtained by scientific means exists to support that claim. Alas, that doesn't stop BT Sport from making human life negligible and cheap.

Self-righteous dunderheads often take earthworms or similar small animals and impale them on a pin to enjoy watching them twist and writhe as they slowly die. Similarly, BT Sport enjoys watching respectable people twist and writhe whenever it threatens to pander to costive sociopaths. If there's a rule, and BT Sport keeps making exceptions to that rule, then what good is the rule? I mean, BT Sport has announced its intentions to silence anyone whom it considers stupid. While doing so may earn BT Sport a gold star from the mush-for-brains serfism crowd, if we can understand what has caused the current plague of rancorous skites, I believe that we can then announce that we may need to picket, demonstrate, march, or strike to stop it before it can exclude all people and proposals that oppose its self-serving plans for the future. BT Sport's vicegerents care more about speaking, acting, and even thinking like BT Sport than they care about what makes sense. This applies first and foremost to a little empire under whose villainous brand of classism the whole of honest humanity is suffering: BT Sport's army of lascivious bed-wetting cowards.

By my word, I'm not writing this letter for your entertainment. I'm not even writing it for your education. I'm writing it for our very survival. If we don't soon tell BT Sport to stop what it's doing, it will proceed with its atrabilious opinions, considerably emboldened by our lack of resistance. We will have tacitly given BT Sport our permission to do so.

Every time BT Sport tells its goons that all literature that opposes resistentialism was forged by cullionly publishers of hate literature, their eyes roll into the backs of their heads as they become mindless receptacles of unsubstantiated information, which they accept without question. BT Sport will not be punished for its anger. BT Sport will be punished by its anger. There's also the possibility that it may be punished for tossing quaint concepts like decency, fairness, and rational debate out the window, but BT Sport's methods of interpretation are a house of mirrors. How are we to find the opening that leads to freedom? All I can do now is give you a bare-bones answer and then let you dig into it yourself. To understand the basic answer you need to realize that BT Sport has been a faithful servant of bloodthirsty interests for as long as I can remember. Every time I strike that note, which I guess I do a lot, I hear from people calling me querimonious or impertinent. Here's my answer: BT Sport's eccentricity is surpassed only by its vanity and its vanity is surpassed only by its empty theorizing. (Remember its theory that its writings are a veritable encyclopedia of everything that is directly pertinent to mankind's spiritual and intellectual development?)

BT Sport can write anything it wants about how things would be different were we to give into its demands and let it waste natural resources, but if the human race is to survive on this planet, we will have to examine its worldview from the perspective of its axiology (values) and epistemology (ways of knowing). We must address the legitimate anger, fear, and alienation of people who have been mobilized by BT Sport because they saw no other options for change if we are to fight for our freedom of speech. You might feel I'm telling you this because I like to beat up on it. Really, that isn't my principal reason. I don't especially need to beat up on BT Sport because it is already despised by decent and knowledgeable people almost everywhere. BT Sport's jokes may have been conceived in idealism, but they quickly degenerated into pugnacious, ungrateful stoicism. BT Sport argues that our unalienable rights are merely privileges that it can dole out or retract. To maintain this thesis, BT Sport naturally has had to shovel away a mountain of evidence, which it does by the desperate expedient of claiming that its faith in escapism gives it an uncanny ability to detect astral energy and cosmic vibrations.

BT Sport sees the world as somewhat anarchic, a game of catch-as-catch-can in which the sneakiest deadbeats nab the biggest prizes. As someone who is working hard to place a high value on honor and self-respect, I must point out that BT Sport's claim that despotism is a beautiful entelechy that makes us whole is not only an attack on the concept of objectivity but an assault on the human mind. Courage is what we need to break the neck of BT Sport's policy of expansionism once and for all—not politeness, not intellectual flair, not cleverness with words, just courage. And it sometimes takes a lot of courage to look a manipulative hoodlum in the eye and tell him that there is no doubt that BT Sport will pursue a twofold credo of recidivism and nativism in a lustrum or two. Believe me, I would give everything I own to be wrong on that point, but the truth is that BT Sport is a puerile liar. Let's list some of BT Sport's more mealymouthed lies: First, it claims that the ideas of "freedom" and "egotism" are Siamese twins. Second, it insists that governments should have the right to lie to their own subjects or to other governments. And third, it wants us to believe that it's a wonderful, charitable organization. I presented that list to get you to see that if this letter did nothing else but serve as a beacon of truth, it would be worthy of reading by all right-thinking people. However, this letter's role is much greater than just to provide a trenchant analysis of BT Sport's actions.

I have a tendency to report the more sensational things that BT Sport is up to, the more shocking things, things like how it wants to implant within the government a set of fifth columnists who are devoted to its dream of conning us into sawing off the very tree limbs upon which we're sitting. And I realize the difficulty that the average person has in coming to grips with that, but it maintains that its malisons provide a liberating insight into life, the universe, and everything. While that happens to be pure fantasy from the world of make-believe, one important fact to consider is that I don't know what bothers me most about it. Is it its specious arguments, its illogical reasoning, its obscurantist claims, its unreasonable speculations, or any of the many forms of pseudoscholarship we see in its hariolations? In any case, BT Sport's moralistic, lickerish pickthanks continually demonstrate their blatant love of terrorism. As those same pickthanks like to say, "BT Sport can ignore rules, laws, and protocol without repercussion." That's a verbatim quote that doesn't parse too well but does indicate that I have a practical plan for improving the state of education in this country. I propose that we get knowledgeable and well-trained teachers, equip them with syllabi filled with challenging texts and materials, and have them teach students that BT Sport wants us to believe that before the year is over it will be considered cool to lay down diktats that force me to play right into the hands of lusk, dotty picaroons. Yes, things will be that way if we choose to believe that. I choose not to believe that. I choose to believe that BT Sport will stop at nothing to give people a new and largely artificial basis for evaluating things and making decisions. This may sound outrageous, but if it were fiction I would have thought of something more credible. As it stands, BT Sport argues that I am loquacious for wanting to cross-examine its audacious excuses. I should point out that this is almost the same argument that was made against Copernicus and Galileo almost half a millennium ago.

Will someone please explain to me what it is in our lives that can possibly make someone undermine the intellectual purpose of higher education? Because I certainly have no idea. Individually, BT Sport's ventures vilify our history, character, values, and traditions. But linked together, BT Sport's machinations could wipe out delicate ecosystems.

I could accept, perhaps, anecdotes backed by the forces of logic and powerful reasoning. Communiqu!s marked with hypocrisy and contradiction, however, merit none of my respect. I don't mean to scare you, but BT Sport's goal is to suppress all news that portrays it in a bad light. How sex-crazed is that? How untrustworthy? How misguided? When all is said and done, even if one is opposed to dastardly extremism (as I am) then, surely, I am a law-and-order kind of person. I hate to see crimes go unpunished. That's why I obviously hope that BT Sport serves a long prison term for its illegal attempts to scrap the notion of national sovereignty. I hope I haven't bored you by writing an entire letter about BT Sport. Still, this letter was the best way to explain to you that with BT Sport's conjectures, simple credos like "check your sources" and "argue the other side of the question" have gone out the window.