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Fake money out of cashpoint -who will refund money?

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  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    Pay for your shopping by card?

    I can't remember the last time I used cash.
  • marvin
    marvin Posts: 2,186 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    I use cash only when it is insisted upon far safer than anything else to use cash.

    I also tend to get rid of larger notes as fast as possible and use 5ers.

    What troubles me is in this one is the cashier kept the note, I only thought the police or banks can do this and in the first instance for investigation as to if it is fake or not.
    I started with nothing and I am proud to say I still have most of it left.
  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    marvin wrote: »
    I use cash only when it is insisted upon far safer than anything else to use cash.

    I also tend to get rid of larger notes as fast as possible and use 5ers.

    What troubles me is in this one is the cashier kept the note, I only thought the police or banks can do this and in the first instance for investigation as to if it is fake or not.

    Yeah :P I'd be saying I'm going to be reporting you to the police for having counterfeit money unless you give me the note back.
  • Money-Saving-King
    Money-Saving-King Posts: 2,044 Forumite
    edited 5 August 2013 at 12:19AM
    Hominu wrote: »
    But they didn't turn up (according to the OP) so should have been given the note back, they can't just keep it - it must be handed to "someone in authority" and a shop keeper isn't.

    Yes they can just keep it.

    http://www.bankofengland.co.uk/banknotes/pages/retailers/whattodo.aspx

    What should I do if I get a counterfeit banknote?

    1) Retain the suspect note without putting staff at risk

    2) Give the customer a receipt, explaining that the note will be handed to the police. Explain that suspect notes subsequently discovered to be genuine will be returned.

    3) Call the police and hand them the counterfeit note; or take it to a police station later if requested by them. They will send the suspect note to the Serious Organised Crime Agency. Counterfeit notes are subsequently sent to the Bank of England for analysis.


    They will either hand it to the bank or the police. She has no right for it back. As for the it's real & they're trying it on act this is going to be very, very unlikely (saying it's been known before will account for such a small amount of cases it will be a drop in the ocean & is just being way over cynical assuming there is any chance of this) but just in case they should be able to show her why it is a fake and show a real note to show what the difference is, then there'd be no doubt.
  • spacey2012 wrote: »
    I would be more suspicious of the servant in the shop, they could quite easily switch notes and pocket the real £20 or even lie about it been a fake at all and say they have to keep it, the threat to call the police is what gives it away.

    When investigating any type of fraud, the person who stands to benefit from it is always number 1 suspect.
    All other theories get run through number 1 first.

    You are talking complete and utter rubbish!!!!

    See my above post from the Bank Of England website on what they exactly are suppose to do.

    Not much of a detective are you!!!!!
  • MoneySaverLog
    MoneySaverLog Posts: 3,232 Forumite
    edited 5 August 2013 at 6:14AM
    Let's turn it around.

    The shop keeper gives you a fake £10 note in change. Can you then demand to keep it and get another one saying you're going to hand the fake into the bank/police and give the shop keeper a piece of paper as a receipt?
  • Money-Saving-King
    Money-Saving-King Posts: 2,044 Forumite
    edited 5 August 2013 at 7:25AM
    Let's turn it around.

    The shop keeper gives you a fake £10 note in change. Can you then demand to keep it and get another one saying you're going to hand the fake into the bank/police and give the shop keeper a piece of paper as a receipt?

    Yes of course you could providing you are able to show it's fake just as I said above when the situation is the other way around. You'd need to know your notes though and exactly what you are talking about.

    I have worked in retail all my life and can now tell fake notes simply by touch (and can also point out all the other flaws if requested by a customer). If I hadn't worked in retail I very much doubt I'd be able to do this. The long and the short of it a retail or bank worker will be more skilled in detecting fake notes so the situation being the other way around would be very rare. Like I said the person challenging a retailer would have to know what their talking about and be able to prove it rather than some Victor Meldrew type trying to be clever and take the !!!!.

    If there is still a dispute then the police could be called as the Bank of England suggest and the dispute be settled that way.
  • pqrdef
    pqrdef Posts: 4,552 Forumite
    edited 5 August 2013 at 8:31AM
    JuicyJesus wrote: »
    Yes, she needs to write to or phone Sainsbury's. Her own bank cannot help, since it wasn't them who physically dispensed the money.
    But her bank has debited her account with £20 for cash that it failed to deliver. The fact that her bank had an arrangement with another bank to deliver the cash is the bank's problem, not the customer's. Her contract is with her own bank, not with Sainsburys, and she should absolutely be dealing with her own bank, not with Sainsburys.

    Her bank has paid Sainsburys £20 to give their customer a worthless piece of paper. That's their problem, and if they can't sort it out or can't be bothered, it's their loss. It's the risk they take by extending their ATM network through the LINK system (much to their advantage).

    The counterfeit note is irrelevant - the situation is the same as if the machine had a fault and no cash came out at all.

    Still waiting for bank staff and their habitual defenders and apologists to understand the basics of their relationship with the customer.
    "It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis
  • pqrdef wrote: »
    Still waiting for bank staff and their habitual defenders and apologists to understand the basics of their relationship with the customer.

    What are you on about? No one from here who said incorrect information has indicated they work for a bank!
  • antrobus
    antrobus Posts: 17,386 Forumite
    matttye wrote: »
    Wow talk about massively downplaying a very serious issue.

    Simple possession of counterfeit money is an offence punishable with up to 2 years in prison.

    Possession of counterfeit money with intent to pass it off as legitimate currency is an offence punishable with up to 10 years in prison. This offence is what the OP's grandmother would be charged with if the police investigated her and the CPS were satisfied there's a realistic prospect of conviction. Note: I'm not suggesting she was guilty, just saying.

    Both offences can and often do go to the crown court as the sentencing powers of magistrates courts are insufficient.

    Both are very serious criminal offences because they devalue currency.

    Possession of counterfeit money isn't a strict liability offence. Both simple possession of counterfeit money and possession with intent to pass it off are offences under s 16 Forgery and Counterfeiting Act 1981 but both require knowledge or belief that the money is counterfeit.
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