Help please!!! transferred £300 into the wrong account.

BlindLeadingTheBlind

Gromitt wrote: »

Why not something simple?

Ask user to enter the account number, sort code and amount and then press "Next" or "Confirm" or whatever to get to the next page.
Then ask the user to enter the account number, sort code and amount again.
If the two don't match, throw up a big red error box saying so and demand them going back to the beginning.
If the two match, show what was entered and say "Are you sure you wish to make this transaction - it can not be reversed once sent".

Gromitt wrote: »

So why not remove the confusion? Get rid of "Payee name" completely as it's misleading. E.g.

Sort Code: 00-00-00
Account Number: 00000000
Description: [For your reference, will appear on your statement]
Reference: [For payee reference]

The two suggestions you've made on the re-design of the on-line payment pages are simple and brilliant! The first will help avoid payments to wrong accounts through typos, as in the case of the OP. Your second suggestion will drive home to users the risks associated with the payment method. Your suggestions also allow the advice message to focus perhaps on security considerations such as the means by which the ac info is acquired and that recommended secure practice is to send a test payment. This would certainly have helped in my case as who here hasn't taken the intended beneficiary's account details from an emailed invoice.

Hooloovoo

Gromitt wrote: »

So why not remove the confusion? Get rid of "Payee name" completely as it's misleading. E.g.

Sort Code: 00-00-00
Account Number: 00000000
Description: [For your reference, will appear on your statement]
Reference: [For payee reference]

I said basically the same thing back on post #77.

Can't believe this thread is STILL going on ...