Nationwide Petty Rules

steve4mandy

Just came back from my local branch. Tried to pay in £2.73, consisting of a £2 coin , silver & 13p in copper, 'oh no sir we cant take mixed change', I replied, shall I count it out for you, got the same response, so to avoid getting in to a petty argument I whipped a £20 note out of my pocket and asked to pay in £2.73........' i'll take your change sir but only this once',.......absolutely priceless! :mad:

Dirk_Gently_2

As, potentially, the person behind you in the queue, I don't see much of a problem with this rule.

opinions4u

Dirk_Gently wrote: »

As, potentially, the person behind you in the queue, I don't see much of a problem with this rule.

As the small change is less than £1 I think they're being petty.

It does raise the question of where the "line" should be drawn and I'm not a fan of standing in queues but this sounds like a transaction that could have been completed pretty rapidly without any issues.

Not quite the same as emptying the full jar of coin in to the till well.

(Why anybody would pay in £2.73 over a counter is beyond me in these days of online banking and Faster Payments, but that's another story).

Dirk_Gently_2

opinions4u wrote: »

As the small change is less than £1 I think they're being petty.

It does raise the question of where the "line" should be drawn and I'm not a fan of standing in queues but this sounds like a transaction that could have been completed pretty rapidly without any issues.

Not quite the same as emptying the full jar of coin in to the till well.

(Why anybody would pay in £2.73 over a counter is beyond me in these days of online banking and Faster Payments, but that's another story).

Agreed, but 99p in individual pennies could take longer to count out and pay in than other denominations over a pound would, so it's almost impossible to frame a rule for all eventualities.

Maybe it can be argued that this was an over-zealous application of this rule, but in deciding to disregard it in the end the staff member was probably taking a risk themselves.

But I certainly agree with you on the final point - I can't for the life of me imagine just *why* anyone would want to pay in £2.73.

steve4mandy

No big mystery here, an impulse transaction, the change out of my pocket plus this mornings interest payment equaled £10 out of the cashpoint this without touching my account balance.

Gromitt

steve4mandy wrote: »

to avoid getting in to a petty argument I whipped a £20 note out of my pocket and asked to pay in £2.73........

I don't understand.

What was the £20 in effect for?

Archi_Bald

Gromitt wrote: »

I don't understand.

What was the £20 in effect for?

I think the point the OP is trying to make that they could have made a deposit for £2.73 with a £20 note (and receive appropriate change), but they weren't allowed to deposit £2.73 exactly in coins ("a £2 coin , silver & 13p in copper", as per the OP).

Of course, the mind boggles why you would feel the urge to deposit £2.73 into your account (in the above mentioned denominations). The weather is brilliant, you could buy an ice cream or just sit in the park or in your garden or somewhere on the beach and enjoy the summer?

butler_helen

steve4mandy wrote: »

Just came back from my local branch. Tried to pay in £2.73, consisting of a £2 coin , silver & 13p in copper, 'oh no sir we cant take mixed change', I replied, shall I count it out for you, got the same response, so to avoid getting in to a petty argument I whipped a £20 note out of my pocket and asked to pay in £2.73........' i'll take your change sir but only this once',.......absolutely priceless! :mad:

I have had this issue before.

I asked for written agreement they would pay the charges when something bounced due to lack of funds funnily enough they paid in the change!

Gromitt

Archi_Bald wrote: »

Of course, the mind boggles why you would feel the urge to deposit £2.73 into your account (in the above mentioned denominations). The weather is brilliant, you could buy an ice cream or just sit in the park or in your garden or somewhere on the beach and enjoy the summer?

Indeed, even when the weather isn't brilliant, I have a tub at home with about £20 in it in change. I use it for things like newspapers, ice creams, cans of pop, McFlurrys, almost mandatory Friday work sandwich, etc.

I don't bother with coppers, so I can collect a few pounds in those and then take it to the local newsagent who changes it for pound coins.

matttye

Jobsworths.

InsideInsurance

matttye wrote: »

Jobsworths.

In fairness to the cashier, in a regulated industry staff are frequently audited for compliance to the rules of their job and it not for the front line staff to decide which items are set due to being a legal requirement and which are purely corporate policy.

Why should a member of staff risk being pulled up by internal audit/ compliance just for the convenience of a single customer? Certainly in my employee days both bonuses and promotions were linked to your audit scores