Nationwide Petty Rules

veryintrigued

steve4mandy wrote: »

Just came back from my local branch. Tried to pay in £2.73, consisting of a £2 coin , silver & 13p in copper, 'oh no sir we cant take mixed change', I replied, shall I count it out for you, got the same response, so to avoid getting in to a petty argument I whipped a £20 note out of my pocket and asked to pay in £2.73........' i'll take your change sir but only this once',.......absolutely priceless! :mad:

Sounds as if you failed.

1jim

The way around this....
You.. I'd like to pay £2.73 into my account please
Them, I'm sorry sir we can't do that
You... Ok, I'd like to pay £2.73 into my child's account pease
Them, no problem sir, is there anything else I can do for you today?
You... Yes, I'd like to transfer £2.73 from this account into my account please.

Vortigern

I'm so glad I gave up in-branch banking. There's nothing wrong with the staff, but there's always a customer causing a queue.

elantan

I have to admit I would pay £2.73 into my account, I can't magic it into the account via online banking ... I would have to physically take the £2.73 into a bank and deposit it in order for it to be in

Incidentally it's not like I would be going out my way to do it either, I woul generally be up the street picking up a few things ( all paid with my Halifax visa so that I spend the £300 a month to get my £5 reward... Things I need anyway) then would just pop in and pay it over the counter before using my online app an getting it into the account I want it in

No biggie .. No hassle and £2.73 in an account I save my Tilly tidies in, when that account reaches £50 I would then either pay it off my mortgage or out it into my ISA .... Have managed to save a good few hundred in a very short space of time this way

All those £2.73's mount up

Good on you op

matttye

InsideInsurance wrote: »

In fairness to the cashier, in a regulated industry staff are frequently audited for compliance to the rules of their job and it not for the front line staff to decide which items are set due to being a legal requirement and which are purely corporate policy.

Why should a member of staff risk being pulled up by internal audit/ compliance just for the convenience of a single customer? Certainly in my employee days both bonuses and promotions were linked to your audit scores

Frontline staff should be given the leeway to exercise their discretion.

27col

Why the hell would someone go to the trouble of going all the way to the BS just to pay in £2.73. I'm all for saving small change, but that is why I have a Beer Stein on my bedside table.At least this thread explains why the queue in the BS is sometimes so lengthy. I thought that it was someone writing their will last time.

Just come back from the BS. I was amazed to find that I had amassed £56 since last Christmas. £40 of it in 20p coins. The RNLI will appreciate that, I'm sure.

elantan

Who is saying it was a trouble ? The op didn't indicate it was a trouble an for me personally it certainly isn't a trouble ... Not even an inconvenience, the queue's are less than I ever experienced them as most do online banking now, ye I have been stuck behind people that have been dealing with their finances but it ain't exactly a hardship, they need to deal with their stuff and I need to deal with mine

Ohhh to have such and exciting life that waiting for five minutes becomes a chore

lippy1923

It may not be trouble for the OP but it's a nuisance for the cashier. They don't mind if you take in full bags (i think 5 for an account, or more for children's account) but when a customer comes up to you with little petty change they have to do the transaction, change all the denominations on their balance sheet etc all for the sake of a 2 quid transaction.

Anyway if they say it's the rules, ask for a copy of the T&C's and move elsewhere if you don't like it.

John1993_2

matttye wrote: »

Frontline staff should be given the leeway to exercise their discretion.

In general, or only in this case?

If it's only in this case, then that's a remarkably narrow exclusion. If it's more general, then who takes responsibility when they inadvertantly break the anti money-laundering regulations and someone has to go to jail?

You do seem very keen for rules to be ignored when they disadvantage you, and enforced to the hilt when they are in your favour. The rest of us are glad that the world isn't actually organised this way.

Dirk_Gently_2

matttye wrote: »

Frontline staff should be given the leeway to exercise their discretion.

That way madness lies.

"Why won't you do this for me, you did it last week/did it for my mate yesterday...?" and so on.

What's the point of having any rules whatsoever if cashiers are at liberty to ignore them? Plus, as mentioned by others, what happens if one of the rules they can decide to ignore is one that is legally required.

Or do you really want two have *two* sets of rules? One set that can't be ignored and one set that can?