Nationwide Petty Rules

mrschaucer

A two pound coin, some silver and 13p in copper, and they wouldn't take it as it was "mixed"? Time for three separate unmixed transactions then ...

elantan

lippy1923 wrote: »

It may not be trouble for the OP but it's a nuisance for the cashier. They don't mind if you take in full bags (i think 5 for an account, or more for children's account) but when a customer comes up to you with little petty change they have to do the transaction, change all the denominations on their balance sheet etc all for the sake of a 2 quid transaction.

Anyway if they say it's the rules, ask for a copy of the T&C's and move elsewhere if you don't like it.

A nuisance it may be but if it is their job it is their job, I do many things that are a nuisance in my job ... im sure we all do but I still have to do them, why should bank assistants be any different?

however , if I have a lot of change I do bag it up and only take in 5 bags at a time as I know the rules, if it was change like the £2.73 I tend to change that when I am up my local street so go into RBS with that , they don't have a no change policy, or at least if they do they don't enforce it

matttye

John1993 wrote: »

In general, or only in this case?

If it's only in this case, then that's a remarkably narrow exclusion. If it's more general, then who takes responsibility when they inadvertantly break the anti money-laundering regulations and someone has to go to jail?

You do seem very keen for rules to be ignored when they disadvantage you, and enforced to the hilt when they are in your favour. The rest of us are glad that the world isn't actually organised this way.

This case and any other rule where common sense can be applied to decide whether or not to allow the transaction.

The rule is, if I understand correctly, there to stop people paying in loads of change and holding up the other customers. Therefore, surely the cashier is the one best equipped to decide how long it's going to take to pay the money in and make a judgement call on whether to allow it or not? It could even be dependant on how busy the bank is!

There could be a simple procedure such as, "Please note that we may use our discretion not to allow deposits of lots of loose change at busy periods."

Dirk_Gently wrote: »

That way madness lies.

"Why won't you do this for me, you did it last week/did it for my mate yesterday...?" and so on.

What's the point of having any rules whatsoever if cashiers are at liberty to ignore them? Plus, as mentioned by others, what happens if one of the rules they can decide to ignore is one that is legally required.

Or do you really want two have *two* sets of rules? One set that can't be ignored and one set that can?

You mean like, guidelines and rules? Yes that would make a great deal of sense!

Thrugelmir

elantan wrote: »

A nuisance it may be but if it is their job it is their job, I do many things that are a nuisance in my job ... im sure we all do but I still have to do them, why should bank assistants be any different?

Who pays for the service? Sometimes a degree of common sense is called for.

elantan

We would pay for the service whether someone took in change or not, wages must be paid ...

Archi_Bald

elantan wrote: »

We would pay for the service whether someone took in change or not, wages must be paid ...

Would wages not be slightly more than £2.73?

What am I missing?

elantan

I'm saying thy wages would need to be pai whether the person is counting £2.73 or not ... So if counting £2.73 is part of their job then they should get on with it