Have you tried to claim compensation for flight delays?

Mrsdof

Has anyone tried to claim compensation from Qantas? I have sent them the standard letter with details of my flight delay, and have only had the standard 'thank you for your email, we will reply within 15 days' etc. etc. then I never hear from them again, when I chase it up I just get the standard email again. Getting rather annoyed now and wondered if anyone else had any success or problems with them?

Polly_44

:j Our flight from Gatwick to Tampa was delayed 3 hours 4 minutes. After reading Martin's guidelines sent letter to British Airways. Still didn't think our claim was valid as only 4 minutes over the 3 hours. Received a cheque for £770 (3 passengers) 5 weeks later. Can't believe how easy it was by using the template letter. Big thanks Martin!!

Caz3121

Mrsdof wrote: »

Has anyone tried to claim compensation from Qantas? I have sent them the standard letter with details of my flight delay, and have only had the standard 'thank you for your email, we will reply within 15 days' etc. etc. then I never hear from them again, when I chase it up I just get the standard email again. Getting rather annoyed now and wondered if anyone else had any success or problems with them?

If you go to the Search this Forum option and type Qantas there are 30 posts that reference them. Probably best starting there

Arenea

I've tried to make a claim to Emirates for a flight which was delayed for 20 hours (mainly a very frustrating wait in the airport from 5pm - 5am during which we were given no information and all sent to several unmanned departure gates!). Emirates have replied citing a mechanical problem, which unfortunately does seem to fit the 'extraordinary circumstances'. However, this is completely different from what we were told by the eventual flight crew, who reported that they had been ready to depart, but ground crew hadn't acted appropriately to get clearance. Is there any point trying to take this further, given that it is our word against theirs?

Caz3121

mechanical problems are not extraordinary circumstances
Start by having a read of the FAQs

Arenea

Thanks for your reply. I have read the FAQs, thank you, they are very helpful. However, I'm confused about how they link with the list of ECs from July 2013:

'Any other technical defects which become apparent immediately prior to departure or in-flight (where the system or part had been maintained in accordance with the required maintenance programme) and which require investigation and/or repair before the aircraft is airworthy for the intended flight.'

Does this mean so long as they say it was discovered last minute, it's an EC?? Emirates claim it was 'due to a last minute technical fault (No 11 spoiler actuator). This was discovered just prior to departure and was not detected in any previous routine maintenance check or on the inbound flight from Dubai. To comply with Health and Safety requirements, it was necessary to replace a part which unfortunately delayed the departure of this flight. These circumstances were completely unforeseen and this situation occurred even though all reasonable measures had been taken. These circumstances were not routine and are considered to be extraordinary.'
As I said, this is certainly not what we were told at the time!

JPears

Centipede100 wrote: »

The list of "guideline" ECs are just that and carry no legal backing or precedent.

Reasonable measures means what did the airline do to prevent the long delay. Wallentin-Hermann paras 38-43 set a high hurdle for the airline to meet and clearly another flight could have been laid on rather sooner than 20 hours after the original flight was due to depart.

And they are only proposed guidelines, which fly in the face of the proposals by the EC for amending 261/2004

loiner

Iberia_query wrote: »

I have been chasing Iberia since January 2012 for a 28 hours delay caused by a technical fault on the incoming plane which they say is outside of the EU regulations as they needed to make the repair for safety reasons. Seeing today's news letter I think I have more info to contest this claim.
What I would like help on is any address people may have for writing to Iberia. They say all complaints must be made via their web site, however, finding the complaints section is hard, plus the complaints section times regularly has "Technical problems" which makes it crash when trying to deliver any message, or it times out during the time you take to enter the claim etc.or it reverts to a display only in Spanish. Any help really appreciated.

Did you get enough information to enable you to proceed with this claim and, if so, how far have you got?

fkeegan

I followed your instructions after 4 of us were delayed for over 4 hours in July trying to get to Nice with easyjet. The reason given was unspecified technical issues. There was another form they insisted all 4 of us signed, and then several emails from me chasing them, but I did get 1000 euros credited to my bank account today, so it was worth it. I am sure they wanted me to just go away, but the lesson is that if you persist they will pay up.....

baxters7

I posted my claim early July 2013 for a delayed flight in February 2009.
I received a case ID on July 19th but have had no further correspondence from BA. I have followed up via the BA website 3 times with the case ID and have tried phoning their customer relations line repeatedly, but it is busy and just drops you out, you can't even hold for a reply

Should I continue to wait for chase up via other means?