Compensation for delayed flights Discussion Area

Ich_2

Given that Aer Arran no doubt are aware of the IAA position, do you realistically expect to win in court?

Magic_Man

Had an email from BA today. They are refunding us 3 x 300 euro for a 3500KM+ flight delayed over 3 hours.

They are requesting our bank account number and sort code for a bank transfer payment so should be pretty quick... :T

No issues with giving them the details I assume?

Bearandbull

My wife and I got 600 Euros compensation from BA. Our flight took off late (more than 4 hours) but landed a little less than 4 hours from the scheduled time at Heathrow. I believe the payout would have been 1200 Euros if we had arrived more than 4 hours late.

Magic_Man

Centipede100 wrote: »

None whatsoever.

Thanks for the reply, much appreciated.

Mark2spark

samwardill wrote: »

I did follow your advice and the regulator came back (eventually) with the following response. I believe their response demonstrates a continuing lack of understanding of the relevant case law. Do you agree?

I'm considering it, will get back to you.

Dave_TH

Bearandbull wrote: »

My wife and I got 600 Euros compensation from BA. Our flight took off late (more than 4 hours) but landed a little less than 4 hours from the scheduled time at Heathrow. I believe the payout would have been 1200 Euros if we had arrived more than 4 hours late.

depends on the distance traveled but the maximum is 600 euros per person

ceraliam

Mark2spark wrote: »

You claim against Monarch.
The other questions you ask are answered in the post directly above yours.

I sent a claim to monarch on 3/1/13 they responded by email after 2 weeks sending me claim forms which I completed sending passport details and flight details. I have since sent 2 emails for updates but only get automated response that says it takes time to investigate all the claims they have and they will be in touch once the claim has been fully investigated.
Has there been any success with Monarch has most of what I've read is not positive....

Mark2spark

Please check the OP of the Monarch thread for a list of success and declined flights.

Mark2spark

samwardill wrote: »

I did follow your advice and the regulator came back (eventually) with the following response. I believe their response demonstrates a continuing lack of understanding of the relevant case law. Do you agree?

---

I have three choices here:
a) Leave it
b) Pursue a claim via the European Small Claims procedure
c) Pursue a section 75 claim via the credit card used to purchase the tickets (which, incidentally, was in an account held by my brother and not me)
Any thoughts from seasoned claimers on what you would do in my position?

Have you had any sort of feedback from Aer Arran on who was responsible for the lately discovered damage?
It appears to me - IANAL - that because this seems a mystery who caused the damage, technically the airline are off the hook - EC - as if it was one of their employee's for certain, (like a refuelling truck) then it would be difficult to argue against the damage not being caused during the day to day inherent activities of an airline.
But by being mysterious damage it becomes an EC. And a small airline not being able to conjure up replacement planes economically also sounds like a reasonable endeavour. The Regulator is saying that they have shown documentary evidence that they did endeavour to supply a replacement plane, another test that a court normally applies.
I suspect a 'no win - no fee' firm might be the best route left on this one.
Just my tuppence worth.

Ich_2

The vehicle/aircraft collision is an interesting one given the very strict rules imposed on "airside" drivers by both the airports and their employers.

I wonder what reasonable steps folk think the airlines could employ to prevent these incidents? (there was one at Manchester earlier this week http://http://www.manchestereveningnews.co.uk/news/greater-manchester-news/holiday-flight-majorca-delayed-after-1753941 ). I know you can (and might) say it is up to the airline, well I'm sure they, the airports and the regulators are content that they are doing everything reasonable to prevent these incidents as the rules are, in the UK, agreed with between the airports and the CAA.
Of course I suppose the airlines could prevent all vehicles approaching an aircraft, but that would effectively ground them.