Compensation for delayed flights Discussion Area

Darlonige

Centipede100 wrote: »

Your claim is out of time, the airline can safely ignore you as you will not be able to prosecute a legal claim.

Is it not even worth firing off a letter to them?

willhollis18

Centipede100 wrote: »

You would do well to include all the passengers in your claim to the airline or make sure they claim separately as an alternative.

Thanks Centipede. Can I wait for the judgement on the 'first' claim and then submit the second if its favorable? Or would I need to submit the second claim now whilst the first is still ongoing?

Thanks again!

Darlonige

Centipede100 wrote: »

Your choice but IMO waste of a stamp...

Thanks again, your advise has been useful and I appreciate the time you have given to all on here with regard there various claims
Cheers

CM66

I totally lost track of this thread over Xmas due to a my Grandma being in hospital.

I've had the standard rubbish back from Thomas Cook, and want to forward it on to the CAA but there are about a billion different departments / email addresses on their website.

Can anyone who has successfully contacted them let me know which address you used?

Many Thanks

CM

willhollis18

Centipede100 wrote: »

Get your claims in now.

I've submitted a second separate MCOL for the second passenger. Would the opinion be that 'crew out of hours' is a strong case for compensation? I'm happy to fight this but with the prospect of two court cases now it could become expensive!!

CM66

Centipede100 wrote: »

The answer can be found via the CAA denied boarding link in the FAQs on the last page!

Thank you - i did look back but didnt relise it would come under denied boarding, apoligies.

estalgo

My Easyjet flight from Madrid to London from a couple of years ago was delayed 5+ hours. I contacted the airline via email a few weeks ago and after investigating the cause of the delay, they replied:

"Let me confirm that the delay was due to Captain sickness, which falls under non-extraordinary circumstances causing delay, therefore I am afraid there will be no compensation."

The moneysavingexpert flight delays section indicates that captain sickness is the airline's fault and therefore I'm entitled to compensation. I'll send the complaint to the CAA, but is there anything else that we can do? Did the court rule specify which circumstances apply to get a compensation, so that I can try to persuade Easyjet to change their mind?

Also, on the day of the delay the Easyjet staff told us that the reason why our flight was being delayed was that there was not actual plane (it was an early morning flight, and the flight from the previous night hadn't arrived). Is there any way for me to confirm that? I'm afraid that Easyjet might be "making up" the cause of the delays in order to deny compensation to customers that complaint.

Thanks!

scluryb

Hi there,
I have a situation that I think is different to the other posts here (I've trawled through as much as I can of the 238 pages to check!)

I was due to fly Gatwick - Cancun with Thomson tomorrow at 9.30am.
They text me today at 12.46pm to say the flight has been delayed until 16.40 tomorrow.

So my flight has been delayed by more than 5 hours, but I'm not at the airport. It's still less than 24 hrs notice which is pretty shoddy. They use the word 'delayed' in the text, rather than 'rescheduled', although they don't say why it's been delayed.

Am I entitled to compensation (presuming it's their fault etc.)? There doesn't seem to be much info on the web with regard to how much notice they are required to give you when delaying/rescheduling.

Can anyone help?!

Thanks!

Mark2spark

CM66 wrote: »

Thank you - i did look back but didnt relise it would come under denied boarding, apoligies.

I will update the FAQ's to include the CAA address next time I post it.

papekani

I submitted a claim to BA at the end of November (they have confirmed they logged it on the 30th) for compensation following a delay of over 5 hours from LHR-JFK for 3 passengers, caused by their failure to lay on a replacement plane until 1900 after discovering a fault with the scheduled one earlier in the morning.

I have not even had a written acknowledgement from them. I have now had to call and chase three times since then, and have just been told that "it's in the queue" but they have a huge caseload to go through and cannot tell me when I might get an acknowledgement.

How long would you guys wait until kicking up stink, and how would you go about it?

I am thinking that a Letter Before Court Action might just help my claim move up the list a bit, on the basis that they have not disputed the claim within a reasonable period nor have entered into any correspondence, and so I therefore consider them to owe me the money.

Any thoughts?