Compensation for delayed flights Discussion Area

PrisonerCellBlockH

lazytomato wrote: »

Hey guys,

My friend and I went to Kos in 2010 where we were delayed for 11 hours and 50 mins. I asked Monarch at the time for a delay letter so I could claim against my travel insurance (turned out it cannot be compensated anyway because it was <12 hours :mad:). I have now lost that letter and I cannot find the email confirmation I had from Thomson from the time of booking, so I literally have no evidence except my name, flight number (from flightstat) and my memory. Do you think it's worth to write to them anyway without sending in any evidence? Has anyone else been in such situation before?

Thanks a lot!

Hi
I was in was in the same position, had thrown away my delay letter, no boarding pass and email address that I had used to book with is no longer in use. My position was worse in that the flight was from 2009 and the airline no longer fly in Europe and have no UK base. I logged in to my account on their website but there was no record of the flight.

I emailed anyway on their website contact form and included my airline membership number, but not booking reference. I heard nothing back from them for over 6 weeks, then got an email fobbing me off with extraordinary circumstances, but still offering me 300EUR per person. Definitely worth giving it a go.

ceraliam

I am new to this and after reading the info on the MSE site I think I qualify to claim on this but just after a bit of info:-

My holiday was a package booked through Olympic Holidays but we flew with Monarch so do I make the claim through Olympic or Monarch?

Also I only have the holiday email booking details with booking reference and the Flightstats information which shows the delay details. No Boarding passes or tickets, the holiday was in May 2010... will it still be worth claiming?

On reading the various comments Monarch don't seem to paying out on this, has anyone had a successful claim against them?

If anyone has any information they can pass on to me it would be greatly appreciated.

Thanks in advance

tinkerbellkirst

Finally had a response again from Thomas Cook.

Got a letter with my £5 cheque for comfort pack i had to buy enclosed (after them sending an email response telling me they had enclosed a cheuque, On an email!!??)

Basically at the time of delay we were told that the flight was delayed due to our plane having not left America due to weather there.

Their response to me asking about the delay states 'Engine Fault' and then goes on to say how this is 'extraordinary' (erm not according to this forum!) and therefore no compensation due blah blah.

So, do i need any more info on the exact engine fault or if this sufficient. Whats the next step a LBA?

The flight was delayed by 7hrs 20mins From Turkey - Manchester. Seems a LONG time to fix an engine fault to me!

Would be grateful of any help...

Regards
Kirsty

richardw

ceraliam wrote: »

....My holiday was a package booked through Olympic Holidays but we flew with Monarch so do I make the claim through Olympic or Monarch

If the flight numbers were Monarch's then they were the operating air carrier.

thalia22

Fat-Tony wrote: »

Thanks for the reply.

If the airlines are using historic exchange rates, shouldn't we be entitled to claim interest back from the year of delay (2007) as they refused to compensate me originally? Seems a bit unfair to me?

I take it you can't ask for the cheque in Euros?

Hi fat tony,
I am not sure if they would pay you in Euros or sterling, as it does not matter in my own case as I am going to Court. I am not sure if they actually used the FX exchange rates or not, you will have to check via the known dates. If the airline refused to pay you, then if you issued small claims via the County Court, you could claim interest from the date of the delay in (2o07), at a daily rate of 8% per annum, so if you were claiming interest via the county court, that could work out to be a tidy sum based, on the actual fax rate, and the amount of the actual claim. I have an ongoing case since 12/2010, yet to be heard in court for 1200 Euros, (2 x 600 euros each), with an fax exchange rate at the time of 0.83740, equating to a sum of £1,004.88, and interest up to 30/11/2012 of £158.18, plus interest at a daily rate of £0.22 per day from the 1/12/2012, until the actual court hearing date, so it could be a hefty sum in total. So you will have to verify the amount they have offered to settle, is correct for the exchange rate at the specific date in 2007. You have to remeber in my own case, I have had to lay out £190 in court fees to date, plus circa another £45 in postage and other costs involved in my own specific case. I hope this helps, for full details see the following posts:- #2016 page 101, #2187 page 110, #3285 page 165, #3345 page 168, #3917 page 196, and #4512 page 208.

Caz3121

russellbrame wrote: »

First timer here.......
Would i be eligible for some kind of compensation? At the end of october 2012 me, my wife and nine year old daughter were to fly out to Romania using whizz air for a monday early morning flight and it was moved forward a whole day to leave on the sunday, hence then had to ask family to change day to run us down to airport and then also travel from airport to accomodation in Romania a day earlier and then book an extra nights stay?
thanks

How much notice were you given of the schedule change?

Mark2spark

Vauban wrote: »

I have to say that some of the experts on this forum have the patience of Saints.

In the meantime, two quick questions:

a) I don't think it is reasonable for Monarch to justify a 24 hour delay due to the discovery of a windscreen crack (assuming this is what caused the incident) but I'd be interested in people's views;

b) Monarch seem to be refusing to pay out any of these claims, but the discrepancy with others' practices - such as BA and EasyJet - must make their position untenable, when these claims finally come before the Courts. Even if each circumstance is slightly different, does an element of precedent not coming into play a bit? Or to put it another way, does the fact that other carriers are playing fair on this not work against Monarch, and other naughty airlines, in the Courts?

I agree with others that Monarch are being shameful, and they deserve a public pillorying!

It would appear that a cracked windscreen will not be enough on it's own to justify the delay time.
I doubt that a court will be interested in what 'others' are doing in regard to speedy settlement, only on the facts concerned in the case before them.

I'm beginning to wonder if Monarch, - not exactly flush with money - are just stacking these claims up before going bust and starting up again in a jacket with different colours.
I'm in the same position as you btw, they have had the claim form and all paperwork - by recorded D - for over 8 weeks now, 2 more weeks and they will be getting the NBA from me.

Mark2spark

neilogg wrote: »

I have just discovered this thread and would appreciate any views on the following:

I do not think these were "exceptional circumstances" but the fault of BA for the following reasons...

I agree with your reasoning. Your next step is?

Mark2spark

grana1963 wrote: »

hi....new to this....we were delayed on our return from bodrum turkey in 2007....we were delayed for over 3 hours then our flight was cancelled the airline then organised another flight 24 hours later...tried to look up flight stats to find out my flight although nothing is showing....is there another way of tracing your flight

Write to the CAA.

Mark2spark

inversteve wrote: »

Hi all,

I was delayed on a Flybe flight from Amsterdam to Inverness which was delayed for over 5 hours.

The reason for the delay was a fault with the panel at the rear of the aircraft which controls the level of pressure appeared after the landing in Amsterdam.

Flybe will not pay any compensation inline with the EU rules as they claim this is a extraordinary circumstance.

Have spoke to the CAA twice, the first time they agreed with myself and advised me to rewrite to Flybe.The second time I was told to speak to the CAA version in Holland.

I look forward to recieving advise on this matter.

Thanks

IMO you need to write back to Flybe and urge them to reconsider following the ECJ ruling on what constitutes extraordinary circs, and that if they fail to, then you'll have no option but to issue court proceedings.