Compensation for delayed flights Discussion Area

richardw

Mark2spark wrote: »

... I have been on an Easyjet flight, with easyjet painted on the side of the plane, yet it had a BA crew....

BA Crew have never operated an easyJet flight.

I think you may have on a flight that was in the early days of easyJet's takeover of GB Airways.

The crew will technically be employed by easyJet and not GB Airways, even though they may have not been in full easyJet uniform.

richardw

Mark2spark wrote: »

...Easyjets takeover of Brittania a few years ago....

easyJet did not take over Britannia.

Britannia was rebranded as Thomson Airways.

easyJet took over GB Airways who operated as a BA Franchise.

richardw

richardw wrote: »

..The regulation clearly says 'operating air carrier'...

from http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML recital 7

"(7) In order to ensure the effective application of this Regulation, the obligations that it creates should rest with the operating air carrier who performs or intends to perform a flight, whether with owned aircraft, under dry or wet lease, or on any other basis."

richardw

Mark2spark wrote: »

...You can apply to a Court, relatively cheaply, under a 'Specific Issue Order', basically you are asking a judge to issue a Court ORDER, and in the circumstances above you would outline a case where you show that you cannot decide whether further court action is to be issued due to the lack of documentary evidence forthcoming from the airline. ...

Have you got a link to this?

Matt_the_hat_2

HiI am trying to make two separate compensation claims.


The first is from Easyjet. In 2008 My party of 6 people had an 11.30am flight cancelled from LGW to Palma, Majorca. We were put onto the next flight at 6.30pm that evening but were offered no phone call, vouchers etc.
Easyjet have said that the cancellation was due to Technical reasons and that no compensation is due.


The second claim is against JetAirways. We had booked a flight from LHR to Bangkok in 2011 (via Mumbai). The flight to Mumbai was delayed at Heathrow by 3 1/2 hours and landed in Mumbai at approx 1am which was after our connecting flight to Bangkok had departed. The next flight we could get to Bangkok was at 14.00pm the next day, so we had to spend the night in Mumbai airport in a lounge ironically called 'Celebrations' lounge. We had to try to sleep on a bench in filthy conditions with no bottled water or sealed food available. We were not allowed to leave the airport to stay in a hotel. We eventually arrived at our destination 12 hours later than planned and had to pay for new flights from Bangkok to Koh Samui (these were not part of our original flight booking) as we had missed our earlier ones. JetAirways have not replied to any of our letters, even though they were sent recorded delivery.


I am not sure what action to take next with both claims.
Should I use a claim company?
Should I hire a solicitor?


Any advice would be most welcome.


Thanks


Matt

richardw

From post 3200 above

Centipede100 wrote: »

...Sturgeon does not state that delays in excess of 3 hours should be treated as cancellations, but it does state that in terms of the compensation under Art 7 passengers should be treated in the same way as if the flight had been cancelled..

Thanks for an important clarification.

mkellerman

Is it absolutely necessary to have the ticket number to claim for delayed flights. We suffered a delay in June 2008, but I don't have the ticket number any more. Is there any way to proceed?

Matt_the_hat_2

@centipede100
Thanks - what is an NBA? Googled it and all I got was American Sports player!

manub

Has anyone heard back from British Airways about such complaints? I sent my letter 1 week ago... no answer yet... will wait for the end of next week then write to CAA.

joerugby

manub wrote: »

Has anyone heard back from British Airways about such complaints? I sent my letter 1 week ago... no answer yet... will wait for the end of next week then write to CAA.

I resubmitted a claim using BA's webform on Nov 12 and received an acknowledgement but no further response yet