Compensation for delayed flights Discussion Area

disney_cjd

Centipede100 wrote: »

Not sure that a s75 claim is appropriate in cases of compensation for delay. You paid for a flight from UK to TPA which you received (but delayed). The delayed compensation is covered by suing the airline under 261/2004 but not the card company.

The contract was not performed as set out ie on time Which.co.uk says there is a claim under s75

richardw

disney_cjd wrote: »

The contract was not performed as set out ie on time Which.co.uk says there is a claim under s75

Where does it say in the contract that the flight will be on time?

jpsartre

I don't think any airline contractually guarantees that you will arrive on time.

Johnster

Centipede100 wrote: »

John

You and your family were denied boarding and legally entitled to 400 euros each by the airline. Do not accept the offer of flights made by the airline, but write back politely stating that you are aware of your rights under EC 261/2004 and wish to claim the sterling equivalent of 2000 euros (£1556 as at 20 July exchange rate) in full and final settlement of your claim. Give them 14 days to settle in full before you propose taking any further action. There is no legal defence available for the airline so if your letter is firm and to the point, the airline should pay out fairly quickly.

Article 4 states:

1. When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. Volunteers shall be assisted in accordance with Article 8, such assistance being additional to the benefits mentioned in this paragraph.

2. If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, the operating air carrier may then deny boarding to passengers against their will.

3. If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9.

Send your letter by snail mail quoting your reservation/ticket number and passenger names to the airline's registered address:

Company Secretary
Jet2.Com Limited
Low Fare Finder House
Leeds Bradford Airport
Leeds
LS19 7TU

Post the letter at the PO by first class post and ask at the counter for a free proof of postage. This ensures you can prove you posted your claim to the airline.

Thanks Centipede

I've drafted the letter but just want to check before I send it that the fact they arranged and paid for the minibus up to Newcastle and sent us on the later flight does not change or invalidate our right to ask for this compensation?

Cheers again

john & family

Johnster

Centipede100 wrote: »

The fact that the airline made such arrangements does not invalidate your claim for denied boarding compensation.

Thanks Centipede

Letter will go in the post tomorrow :T

J & Co

LostGreenBee

This is a great place, please assist is it worth to try claims from BA? All in one booking with BA flight numbers.
1) very unlucky 2times luggage delayed, on arrival bangkok waited 24hours(the next day). Again on my way home, luggage delayed 9hours. reported BA have both Property Irregularity Report. Just a pity my travel insurance would not accept due no receipt because i just arrived holiday, try not spending much bought clothes, toiletries in market stalls.
2) from bangkok to london was delayed more than 11hours, stayed extra nite in B&B (again no receipt). Due to late inbound arrival afffected my connecting flight london-belfast. Can i claim under 261/2004?
Any advise will be appreciated. Ta-ta

LostGreenBee

yes booking in 1 PNR (4sector flight with immediate connections), all BA flight no.
length of delay 11h21m+10h50m not including transit time.

ta

jpsartre

LostGreenBee wrote: »

2) from bangkok to london was delayed more than 11hours, stayed extra nite in B&B (again no receipt). Due to late inbound arrival afffected my connecting flight london-belfast.

Did you not talk to anybody from BA at LHR and if you did, did they not offer to put you up for the night? They are required to offer a hotel for the night and I find that airlines generally do so without putting up much of a fuss so I'm surprised if you were simply left to your own devices.

LostGreenBee

i received email delayed advise before i left B&B thats why stay another night. Scheduled departure time is 0020 but delayed until 1130. Downtown office hours BA office was given to contact, at that time was closed a voice recorded message in Thai, no airport phone number, i am totally lost no way to find out about my connecting flight, whats next? had to call back UK BA. Neither they have bangkok airport number, just said go airport check the latest status. Finally flight open for check-in, not a single english speaking staff as a British carrier (only local Thai very little understanding english)was there to assist passenger after long delayed flight. Thai staff keep repeating on arrival LHR go BA counter like robotic manner, when i ask which terminal?staff got not a clue?my arrival in T3 connecting T1

jpsartre

Ok I see, thought you spent the night in Heathrow.