Ovivo Settings

sdduk

Hi All
I need your help with Ovivo settings
I have been with Ovivo coming up a year and never had any trouble with them till now

My phone worked on the new ovivo internet and mms settings
until i ported my number from O2
Now i can only get the internet to work on the old Gprsconnect.com
i have tried everything including below

Name: OVIVO
APN: ovivomobile.com ovivomvno.com
MCC: 234
MNC: 15
APN Type:* internet, Default, default,supl,dun,fota

The phone i am using is the Huawei ascend y300 it was working fine with the new setting until i ported my O2 number across
Now will only work on Gprsconnect any body got any ideas please.

Even tried the Tweakker app it just puts the new settings in.

d123

sdduk wrote: »

Hi All
I need your help with Ovivo settings
I have been with Ovivo coming up a year and never had any trouble with them till now

My phone worked on the new ovivo internet and mms settings
until i ported my number from O2
Now i can only get the internet to work on the old Gprsconnect.com
i have tried everything including below

Name: OVIVO
APN: ovivomobile.com ovivomvno.com

The APN is ovivomobile.com

Full setup guide is at http://ovivomobile.com/wp-content/uploads/2013/05/OVIVO-Mobile-Android-Phones-Setup-Guide.pdf

sdduk

d123 wrote: »

The APN is ovivomobile.com

Full setup guide is at http://ovivomobile.com/wp-content/uploads/2013/05/OVIVO-Mobile-Android-Phones-Setup-Guide.pdf

Yeah that's what i have tried but won't work on it...get no signal
as soon as i change to gprsconnect it works fine it is a strange one.

Daz2009

Have you contacted Ovivo ? They are usually very helpful

sdduk

Daz2009 wrote: »

Have you contacted Ovivo ? They are usually very helpful

I did try to contact Ovivo but the person i got was OK but He kept telling me to do a hard-reset if I do that it will wipe everything and put the phone back to default


To be honest i might have to try that if i can't get the Ovivomobile.com working as a last result.

diamonds

That sounds like a network account setting from the PAC in, something has gone awol/astray and it needs checked by provisioning team at Ovivo (which being a MVNO provisioning is probably via Vodafone and its prob run by a third party idiot company with monkeys and peanuts as the Vodafone standard)


Before anything what profiles/APN choices do you have in the phone ? Delete them all - the Ovivo staff member is just trying to shortcut the deletion/s by a hard reset, that's all very well if you don't mind losing EVERYTHING on your phone settings and that may include files/contacts/emails/texts.

sdduk

diamonds wrote: »

That sounds like a network account setting from the PAC in, something has gone awol/astray and it needs checked by provisioning team at Ovivo (which being a MVNO provisioning is probably via Vodafone and its prob run by a third party idiot company with monkeys and peanuts as the Vodafone standard)


Before anything what profiles/APN choices do you have in the phone ? Delete them all - the Ovivo staff member is just trying to shortcut the deletion/s by a hard reset, that's all very well if you don't mind losing EVERYTHING on your phone settings and that may include files/contacts/emails/texts.

I have deleted all apart from Ovivo internet & mms so only have the 2 in there

I think you are right because was all working up until the number port so as to be something to do with that

I will give them a ring again and see what they say.

Silk

Have you tried a restart to clear your cache etc to see what happens ?

sdduk

Silk wrote: »

Have you tried a restart to clear your cache etc to see what happens ?

Yes i have just done a hard-reset the phone is back to default now

used the Ovivo Tweaker to put the setting in and still no internet

Can make and receive calls and text its just the internet it don't like the ANP:Ovivomobile.com if i change to Gprsconnect.com it works fine

As diamonds said its got to be were i ported my O2 number over to Ovivo

I will call Ovivo tomorrow there no one there now.

diamonds

sdduk wrote: »

Yes i have just done a hard-reset the phone is back to default now

used the Ovivo Tweaker to put the setting in and still no internet

Can make and receive calls and text its just the internet it don't like the ANP:Ovivomobile.com if i change to Gprsconnect.com it works fine

As diamonds said its got to be were i ported my O2 number over to Ovivo

I will call Ovivo tomorrow there no one there now.

OVIVO MOBILE COMMUNICATIONS LIMITED
ASHFORD HOUSE
GRENADIER ROAD
EXETER
DEVON
EX1 3LH

Chief Exec https://twitter.com/dariushzand

https://twitter.com/ovivomobile

[EMAIL="support@ovivomobile.com"]support@ovivomobile.com[/EMAIL]

d123

sdduk wrote: »

Yes i have just done a hard-reset the phone is back to default now

used the Ovivo Tweaker to put the setting in and still no internet

Can make and receive calls and text its just the internet it don't like the ANP:Ovivomobile.com if i change to Gprsconnect.com it works fine

As diamonds said its got to be were i ported my O2 number over to Ovivo

I will call Ovivo tomorrow there no one there now.

Thinking back, I have just remembered seeing a report on the Ovivo website about them being aware of problems for subscribers using the "ovivomobile.com" APN if they had ported a number in to Ovivo, and that the problem was being worked on.

This was about 3 weeks ago or so, I can't find the page now, but it is probably worth asking their CS to check with their Tech Support about APN problems with a ported in number.