Ovivo Settings

d123

I just linked to this post on your other post you made about this.

Have you tried following sdduk's actions and spoken to Ovivo CS technical?

sdduk wrote: »

Phone Ovivo today and explained to them my internet will only working on the old gprsconnect.com setting

The lady i spoke to was helpful and said some android phones are having problem with the Ovivomobile.com settings she said she will report it to the Tech Support and they should ring me back sometime today (fingers cross) won't hold my breath

She was a lot better then the last person i spoke to seem to know a little more and didn't even say anything about hard-resting the phone.

sdduk wrote: »

Just a quick update my phone is now running fine:j

Ovivo did get back to me but i missed the call but the lady i spoke to earlier left a voice message just to say it should be running now and if i have any more trouble just give them a ring

Thanks everyone for your helpful commits:beer:

Thank you to OVIVO for there support it really makes a nice change to get good custom support.:T

sdduk

federer wrote: »

I have same problem . number ported over . internet won't work

I rang Ovivo in the end and they must have done something because it works fine now

It must be something to do with the porting may be they re-done it again and that's why my phone started working on the settings
They did say that they were having trouble with some phones

Hopefully you get it sorted soon.

federer

Yeah I did ring

Was told to send screenshots. Found them rude actually or not as friendly as mainstream networks. Guy started challenging me back

sdduk

federer wrote: »

Yeah I did ring

Was told to send screenshots. Found them rude actually

To be honest i can't see what sending a screen shot is going to do unless its to make sure you have put the settings in right

The first person i spoke to was not that good at his job but he was not rude but saying that all mobile custom service have good and bad just read on this forum

Have you tried deleting all the settings apart from Ovivo settings?
Also have you download the Tweakker app? and tried that it puts the Ovivo settings in for you.

federer

deleted all settings and put the ovivo settings in again. actually doesnt say that the mobile network doesmnt connect but just wont connect to the internet.

when i tried before with the settings it said cannot connect. this time it looks fine but just doesnt work. hopefully they will sort as i only need internet on that phone for whats app and emails coming in.

sdduk

federer wrote: »

deleted all settings and put the ovivo settings in again. actually doesnt say that the mobile network doesmnt connect but just wont connect to the internet.

when i tried before with the settings it said cannot connect. this time it looks fine but just doesnt work. hopefully they will sort as i only need internet on that phone for whats app and emails coming in.

Is your signal ok were you live? because its not that good where i live

I only use my Ovivo phone when i can't get a signal off my other phone when out and about

I would get back on to Ovivo tomorrow if you can't get it working and hopefully you get a better person on the custom service.

federer

i wil await a customer service reply first from email... its clear they need to resend the signal or something

alanwsg

You can get them to re-send the SMS with the config settings here ....
(Or download the Tweakker app from the App store)

http://ovivomobile.com/set-up-guides/

federer

alanwsg wrote: »

You can get them to re-send the SMS with the config settings here ....
(Or download the Tweakker app from the App store)

http://ovivomobile.com/set-up-guides/

thanks my phone was an ex voda contract

i know they stipulate unlocked but thats ok right as they run on voda

federer

Sorted itself out today .
Final question the online account checker shows more data used than the SMS text. Which ones right ?