Argos refunded? then changed price.

Money-Saving-King

antrobus wrote: »

Being biased towards consumers is the whole point of MSE in general and the Consumer Rights board in particular.

Well in that case why did Martin write a blog post and post it in the consumer rights part of the forum basically saying he was fed up of consumers trying to use this site as a tool to see if they could force retailers to sell goods at a certain low price.


http://blog.moneysavingexpert.com/2013/06/24/who-can-i-complain-to-if-a-shop-is-overpricing-goods/

moaninggit

tracymac54321 wrote: »

have purchased a bed from Argos for my little one yesterday, all was confirmed and delivery day given. Then today Ive been sent an email to say that it wasn't available and a refund given, went to site and they have plenty in stock, just bumped price up by an extra £10! is there anything you can advise me to do, seems very unfair to me!

Maybe argos have sold the stock they had in and now have another batch i which cost them £10 extra.

George_Michael

Zandoni wrote: »

I try to balance a forum where everyone is on the shopkeepers side.

Funny, I thought that the idea of this forum was to give advice on consumer rights, and if something has been done which doesn't infringe those rights, what's wrong with advising people of this?

What is the point of calling the forum "Consumer rights" if it's actually "consumer wants"?

Zandoni, you seem to be of the mindset that the customer is always right, even when the law doesn't agree with you and a retailer has done nothing illegal and it appears that as far as you are concerned, retailers are always wrong.
This isn't really a helpful attitude to have when trying to give correct advice on what someone's rights are.

Originally Posted by antrobus
Being biased towards consumers is the whole point of MSE in general and the Consumer Rights board in particular.

And the whole point of this section of MSE is being biased towards a consumers rights.

unholyangel

We're not biased in favour of shopkeepers at all.

If we were, we wouldnt spend our time pouring over various legal documents/sources in order to try and help people. But making people think they're entitled to something when they aren't...well its rarely productive.

A company adhering to legislation but offering nothing else doesnt make them a bad company - believe me, there are loads of companies (even well known/trusted ones) that will try and deprive you of your legal rights. But it does make the companies that offer excellent customer service great companies

browneyedbazzi

unholyangel wrote: »

We're not biased in favour of shopkeepers at all.

If we were, we wouldnt spend our time pouring over various legal documents/sources in order to try and help people. But making people think they're entitled to something when they aren't...well its rarely productive.

A company adhering to legislation but offering nothing else doesnt make them a bad company - believe me, there are loads of companies (even well known/trusted ones) that will try and deprive you of your legal rights. But it does make the companies that offer excellent customer service great companies

I agree and would also add that we should think of the bigger picture sometimes. There needs to be a balance between consumer rights/wants and business - if everything goes the consumer's way all the time then businesses won't last and consumers will suffer in the long run when choice and competition is restricted. What is best for an individual consumer and what is best for consumers in general in the long run are often very different things.

Zandoni

An example then.

Say I buy some furniture from an on line retailer, I believe the price to be correct and they take my money and give me a delivery date. I then book a days leave so I'm at home when it comes.

The day before delivery they email me and tell me they have no stock as the op described. That company are indeed operating within the law but how angry will I be as I have lost a days leave unless I pay more.

Now I fully accept they have to do that when its loads of money but to do it for £10 is very low indeed.

I also realise that many companies are struggling but they will not survive if they treat their customers so poorly.

Every time I'm out shopping I see examples of big stores trying to mislead their customers. Try buying a full price sofa in DFS for example.

It's always worth complaining when you feel that a shop is not playing fair, goodwill gestures can be nice.

Gordon_Hose

You are within your rights to complain. No one is disputing that.

Argos are also within their rights to upset whoever they like. That's the great thing about being a consumer; you can choose where you shop.

If it was me I'd go elsewhere, I wouldn't start warming my pen up to send Argos an ink based ear bashing. The likely hood of getting a goodwill gesture for the sake of £10 is minimal. Even if they did send you, say, a fiver in vouchers, you wouldn't want to spend it there anyway - they've lost a customer, remember?

I complained to P&G once. They sent me a £2.50 voucher, it went straight in the bin.

Fosterdog

Zandoni wrote: »

An example then.

Say I buy some furniture from an on line retailer, I believe the price to be correct and they take my money and give me a delivery date. I then book a days leave so I'm at home when it comes.

The day before delivery they email me and tell me they have no stock as the op described. That company are indeed operating within the law but how angry will I be as I have lost a days leave unless I pay more.

Now I fully accept they have to do that when its loads of money but to do it for £10 is very low indeed.

I also realise that many companies are struggling but they will not survive if they treat their customers so poorly.

Every time I'm out shopping I see examples of big stores trying to mislead their customers. Try buying a full price sofa in DFS for example.

It's always worth complaining when you feel that a shop is not playing fair, goodwill gestures can be nice.

You are now taking it to extremes (again). OP didn't have the order cancelled the day before delivery after taking a day off work and not being able to change it.

OP had the order cancelled the day after the order was placed, we haven't been told how soon the delivery date was or if anyone had taken leave from work that couldn't be changed back again.

mattyprice4004

Zandoni wrote: »

I certainly wouldn't accept that. Phone Argos and ask to speak to a manager.

Good for you, if I was that manager I'd put the phone down on you. They can cancel if they want, and there's nothing that you can do about it.
"I want to speak to a manager because you've acted within the law!"

Zandoni wrote: »

So much nicer to be polite to people.

Not when the suggestion will probably get you nowhere and the retailer is right!

Orrin

lizziebabe wrote: »

I thought that if you had paid then you had a contract for the goods. I may be wrong but I know they can change their mind and not let you have it for the initial price if you were enquiring. But if you have actually paid it is a different matter.

Usually sellers will say the contract isn't accepted until the goods are dispatched. This allows them to withdraw the offer if there is a mistake with pricing or stock availability for example.