iPad 3 (3rd generation) WIFI + 4G

OlliesDad

lxworld wrote: »

if I buy an FM radio off you and can't pick up any FM channels in an area thats meant to have signal is it my fault the radio don't work?

Yes it would. If the product works as it should and you are not using it in appropriate conditions (i.e. where there is a signal) then yes it would be your fault. Another analogy would be if I bought a car and took it somewhere that has no roads.. is the car faulty?

In terms of your actual situation, I think there is an argument for and against a remedy.. You could be deemed to have accepted the product after over a year, in addition the product label and receipt did not form part of the contract as they were not seem until after the contract was concluded.

dalesrider

lxworld wrote: »

It states WIFI + 4G on box and receipt. It does not sate that it won't work on UK 4G networks.

It also does not say it WILL work in the UK.

The receipt is just stating the type of product. As Apple make WI-FI only and the 4G version.

lxworld

OlliesDad wrote: »

Yes it would. If the product works as it should and you are not using it in appropriate conditions (i.e. where there is a signal) then yes it would be your fault. Another analogy would be if I bought a car and took it somewhere that has no roads.. is the car faulty?

In terms of your actual situation, I think there is an argument for and against a remedy.. You could be deemed to have accepted the product after over a year, in addition the product label and receipt did not form part of the contract as they were not seem until after the contract was concluded.

Would it be practical to go to the US or Canada where it is deemed by Apple to work? It was sold in the UK so it should work with UK 4G LTE.

In my actual situation, I do not drive and work in Oxford where there has only been a 4G signal since May 30th 2013. As I said nobody from Western Computer told me the 4G would not work in the UK before or after the sale. They could have done so when 4G came to the UK in Novemeber 2012, but chose not to - probably hoping customers wouldn't notice until it's too late. No more than Apple informed customers (my jove they store enough information on people to get in touch at least by email). The item is therefore not "as described" or made clear on the receipt or box. End of.

lxworld

wealdroam wrote: »

How insulting!

Do you value anyone's opinion, or just those that agree with you?

Remember, all you get on forums are people's opinions.

I think some people disagree just because they're looking for an arguement.

This is pretty cut and dry.

I wouldn't buy from Western Computer again after this experience. I'll only ever buy Apple products directly from Apple in future. That way if they mess up - they can deal with it!

lxworld

MamaMoo wrote: »

The main issue you have here, OP, is that your purchase was made after the ASA ruling, and therefore you should have been informed that, box aside, it was not 4G.
Even if you can prove you were missold, you also have the issue that it's taken you over a year to find this out, and if you are lucky enough to be refunded, the retailer has every right to take into account use that you have had from this iPad.

I have requested a repair or replacement. They don't want to know.

Western Computer are just digging their heels in hoping It'll go away.

Who else has an iPad 3 WIFI and 4G and is disatisfied with the situation?

Why are we so wet in the UK. Australia Consumer Law had it sorted.

lxworld

dalesrider wrote: »

It also does not say it WILL work in the UK.

The receipt is just stating the type of product. As Apple make WI-FI only and the 4G version.

Correction, Apple make a WIFI only version and a WIFI + CELLULAR version these days.

In May 2012 when I bought my iPad 3 Apple made "WIFI" and "WIFI + 4G" models - that's the whole point! I paid another £80 over the WIFI model for the privilage of owning a "WIFI + 4G" model.

wealdroam

lxworld wrote: »

I have requested a repair or replacement. They don't want to know.

You do realise that under SoGA you can request a remedy, but you cannot force the retailer to supply a remedy that is disproportionate.

This effectively means that the seller can choose the cheapest remedy.

If I were the seller (and before you ask, I do not work for either of the companies mentioned) and were forced to provide a remedy, I would be providing a refund... reduced to take account of the use you have had from the thing.
What's the life of the product? Maybe a refund of 50% or less of the purchase price would be found to be appropriate... who knows.

All the above assumes that you are able to convince the seller or a small claims court judge that there is an inherent fault with the product.

Good luck.

DevCoder

You can still use 3G though, so you do get the benefit of cellular, just at 3G speeds (HSPDA).

MamaMoo_2

lxworld wrote: »

I have requested a repair or replacement. They don't want to know.

Western Computer are just digging their heels in hoping It'll go away.

Who else has an iPad 3 WIFI and 4G and is disatisfied with the situation?

Why are we so wet in the UK. Australia Consumer Law had it sorted.

What good would a repair or replacement do? It's not broken, it's just that the frequency our LTE in this country isn't compatible, there would be no reasonable way to change this, and currently there are no iPad 3s out there you could replace it with that offer the 4G service in the UK.
As there was no 4G around at that time, and no concrete information about when it would arrive, which frequencies etc it would work on, you knew you were taking a huge risk.
Also, the ASA had ruled against Apple BEFORE you purchased, so had you done your homework correctly, you would have known.

Realistically, had you gone back much much sooner, you may have had a chance. This far after purchase, however, you would most definitely be deemed to have accepted the product.

You still have the ability to use 3G, which still gives your iPad a leg up on the WiFi only ones.

lxworld

MamaMoo, that's because Apple chose to discontinue the iPad 3 when the iPad 4 was crept in by Apple in November 2012 (with little fanfare), just 6 months after the iPad 3 was released. The iPad 2 (the older, slower model) meanwhile continued to be sold and s still to this day.The iPad 4 antenna, by strange coincidence, just so happens to work on the same frequency as the only UK 4G LTE network EE. According to Apple's website. That's the model Western Computer should be replacing mine with - its fit for purpose.