talktalk introductary offer vouchers

MrsE_2

annoyedattalktalk wrote: »

Hi everyone,

Like my name suggets I am VERY annoyed at TalkTalk....
I signed up through MoneySavingExpert.com when they advertised love to shop vouchers valuing £100.00 will be sent out as part of the deal - cant go wrong.......
I registered online, clicked the link to activate the voucher issue, and was advised these would be sent out in 28 days....
Nothing. I called TalkTalk - call centre in India or Manilla, so VERY difficult to understand them and for them to understand me. I informed them of this offer, to which (after being passed from one person to the next) that the offer is only £25.00. and that I was WRONG!!!
Now they have stated that they are emailing MoneySavingExpert regarding this (I pointed out that I STILL have Martin's email confirming this offer), but they were not interested. I offered to email it to them - they said they do not have an email address!!!!!! - but that I could FAX it!!! What!?!

They have booked a "call back" with me on Thursday this week, i gave them my mobile number as I am away a lot of the time, in fact I called them on 5 separate occasions to tell them this and someone from TalkTalk KEEPS calling the landline and harrasing my elderly mother, which is upsetting her.

I have spent a LOT of time on my mobile contacting them and no one can inform me what is going onh, and still the calls to the landline.

Incompetent is the only word I can use to describe them, I am annoyed that they are distressing another member of my family and ignoring my requests and calling me a liar regarding the offer that WAS available at the time of sign up. Also, the amount of time I have spent calling them to get nowhere is disgusting. With my experience of their customer services "Manager's" I cant aee them sorting this issue out and making right my awful time with them.
If a representative from TalkTalk VIEWS THIS, i WOULD APPRECIATE YOUR RESPONSE. Many thanks.

I also joined talk talk on that deal, but I was given a new number (not my idea) & I understand because of this I couldn't claim vouchers:(
Did you get a new number?

annoyedattalktalk

Ends Wed. A YEAR's unlimited b'band & line rent £53 (equiv £4.40/mth) MSE Blagged. TalkTalk's deal's the cheapest we've ever seen. You get A) Line rent. Usually £14.95/mth, but later in sign-up process opt to pay £114 for a yr upfront, equiv £9.50/mth. Unltd b'band. £3.25/mth avail to 85% of UK. C) Free £100 Love2Shop vouch. Use in Argos, Boots, B&Q etc. Factor as cash & it's £53 over the year's contract. FULL info:

annoyedattalktalk

Hi, no I had a line, and used same number, all as per their requirements.

From_St_Neots

shafeeq wrote: »

Hi

I moved from o2broadband to Talk Talk landline and Broadband. £70 cashback from Topcash .. it tracked..

Yesterday Line was took over.. Broadband worked without changing the O2 router.. It just continued working..

Phoned o2 today to inform them. They says Talk Talk didn't use the MAC code.. so they taken over the line... So o2 are going to use 7 days notice from today..

Otherwise so far so good.

Shafeeq

Hi Shafeeq

I too am moving from O2 to TT, what time did the migration happen and what was the length of downtime?

MrsE_2

annoyedattalktalk wrote: »

Hi, no I had a line, and used same number, all as per their requirements.

I had a line & could have provided them with a pac (or mac) code. They wanted to install a new number.

annoyedattalktalk

I had a line that didnt have a broadband connection on, so they just took over and swapped it from B.T., same number

From_St_Neots

MrsE wrote: »

I had a line & could have provided them with a pac (or mac) code. They wanted to install a new number.

Who did you migrate your phone from, my understanding is that if it is from another LLU provider then a new line is required unless you are migrating phone back to BT. MAC code(I could be wrong) is the migration of BB from one provider to another using the same BT Wholesale phone line (not LLU).

Apologies if incorrect but have been reading tonnes over the last few weeks about migration.

MrsE_2

From_St_Neots wrote: »

Who did you migrate your phone from, my understanding is that if it is from another LLU provider then a new line is required unless you are migrating phone back to BT. MAC code(I could be wrong) is the migration of BB from one provider to another using the same BT Wholesale phone line (not LLU).

Apologies if incorrect but have been reading tonnes over the last few weeks about migration.

I was previously with sky bb

rd350lc_2

despite such bad press iv'e bit the bullet and joined taltalk , no more aggresive messages from bt saying iv'e gone over my allowance

mubeenpatel

annoyedattalktalk wrote: »

Hi everyone,

Like my name suggets I am VERY annoyed at TalkTalk....
I signed up through MoneySavingExpert.com when they advertised love to shop vouchers valuing £100.00 will be sent out as part of the deal - cant go wrong.......
I registered online, clicked the link to activate the voucher issue, and was advised these would be sent out in 28 days....
Nothing. I called TalkTalk - call centre in India or Manilla, so VERY difficult to understand them and for them to understand me. I informed them of this offer, to which (after being passed from one person to the next) that the offer is only £25.00. and that I was WRONG!!!
Now they have stated that they are emailing MoneySavingExpert regarding this (I pointed out that I STILL have Martin's email confirming this offer), but they were not interested. I offered to email it to them - they said they do not have an email address!!!!!! - but that I could FAX it!!! What!?!

They have booked a "call back" with me on Thursday this week, i gave them my mobile number as I am away a lot of the time, in fact I called them on 5 separate occasions to tell them this and someone from TalkTalk KEEPS calling the landline and harrasing my elderly mother, which is upsetting her.

I have spent a LOT of time on my mobile contacting them and no one can inform me what is going onh, and still the calls to the landline.

Incompetent is the only word I can use to describe them, I am annoyed that they are distressing another member of my family and ignoring my requests and calling me a liar regarding the offer that WAS available at the time of sign up. Also, the amount of time I have spent calling them to get nowhere is disgusting. With my experience of their customer services "Manager's" I cant aee them sorting this issue out and making right my awful time with them.
If a representative from TalkTalk VIEWS THIS, i WOULD APPRECIATE YOUR RESPONSE. Many thanks.

I am in the same position as yourself, let me know if you get anywhere!! i've been told to contact Money saving expert!!