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Kettle broken 2 months out of guarantee :(
richardp1977
Posts: 12 Forumite
I bought a Tefal kettle from Powerhouse on 02 Mar 2006 - the kettle broke yesterday. I think the element has broken, as the in use light comes on but the water does not get hot.
Powerhouse ceased trading last year. Anything I can find online, states to take faulty good to the retailer for refund / replacement etc.
The kettle came with a leaflet, stating that Tefal guarantee it for 12 months from purchase.
Do I have any legal (or other) rights to to refund, repair or replacement, given that it broken only 7 weeks outside the guarantee period?
regards,
Richard
Powerhouse ceased trading last year. Anything I can find online, states to take faulty good to the retailer for refund / replacement etc.
The kettle came with a leaflet, stating that Tefal guarantee it for 12 months from purchase.
Do I have any legal (or other) rights to to refund, repair or replacement, given that it broken only 7 weeks outside the guarantee period?
regards,
Richard
0
Comments
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Have you tried contacting tefal and ask them if they can do anything, my mums hairdryer bust like 2 months outside of its guarantee and she contacted the makers of it and they sent her a new 1 free of chargeNo Links in Signature by site rules - MSE Forum Team 20
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Ask very nicely and they might give you a voucher for a new one, out of 'goodwill'.0
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When our Tefal iron broke after 15 months I emailed saying how I was disappointed and whether there is anything I can do since it is obviously out of guarantee.
They rang me back and offered me a gesture of goodwill - 25% off any other Tefal iron that I found on their website and free delivery - Just told me to ring back with the model number.
They have really good customer service. Definitely contact them.working on clearing the clutterDo I want the stuff or the space?0 -
I've sent you a PM!0
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You can get a kettle from Asda or Tesco for under £50
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Always worth an ask - we took a TV back to Asda that was two months out of warranty and they exchanged it0
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GO to powerhouse... purchase exactly the same kettle.
Keep hold of the receipt.
Leave it about a week, then you can take back the faulty one
(or do I mean the new one !!!) 0 -
ChuckleVision wrote: »GO to powerhouse... purchase exactly the same kettle.
Keep hold of the receipt.
Leave it about a week, then you can take back the faulty one (or do I mean the new one !!!)
I'd say Argos as it's easier to get a refund there.0 -
ChuckleVision wrote: »GO to powerhouse... purchase exactly the same kettle.
Keep hold of the receipt.
Leave it about a week, then you can take back the faulty one (or do I mean the new one !!!)
"Powerhouse has ceased trading" from the OP0
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