Joining the Santander123 Complaints Club!!

Tirian

chickenboy wrote:

The fraud department's criteria are (in my opinion) too sensitive. Big bug-bear: I don't accept that they are protecting YOU from fraud (that is already enshrined in Law), they are protecting the Bank from fraud.

Same difference. If they don't manage to prevent fraud on the bank, the bank will lose loads of money. If the bank loses money hand over fist to fraud then it can't afford to lose money to its customers by giving them [STRIKE]bribes[/STRIKE] perks like the 123 deal.

Instant transfers should complete within 2 hours. Usually they are pretty much instant (i will say *well done* here!), but they are adding a 2 hr frame to cover for any delays at either end.

Entirely sensible thing to do. They are not in control of the whole process so makes no sense for them to promise somethin without a reasonable margin to cover for glitches at the various stages. 2 hrs isn't long ... and there are paid for services that transfer faster if speed really is that important.

Tranfering a small amount, to check it works and that you haven't typed in the wrong ac number (I'm always paranoid i've cocked it up), and THEN transferring the larger amount you intended WILL trip the system. Apparently this is a common thing fraudsters try. Sounds sensible practice to me, i'd rather loose £1 than £1000 thanks to a typo.

It is a sensible thing for you to do. It is also a sensible thing for a fraudster to do, to check if the bank details they bought off some hacker are legit. Hence it makes it a sensible thing for the bank to double-check if the transfer is valid.

Transfer limits. They will not say what the amount of money transferred that trips the system is. It probably changes day by day, and *may* be dependant on your account activity.

Don't be daft! Of course they don't tell people what the trigger levels are for fraud checks ... perfect way to immediately get all fraudsters to make transactions just under the limit! They probably don't even tell their frontline staff since sometimes they have been complicit in some of these frauds! Not to mention that it's also illegal for them to indicate to someone thay they are being checked for potential money laundering / terrorist activity which is what a lot of the checks are.

Basically, you need to treat Faster Payments as a 'next working day' transfer that usually goes a lot quicker than it has to.