Can I get a refund on my tickets?

gridley

I recently bought 2 tickets for a gig at a specific venue. It was announced today that the gig has been cancelled. Now I've emailed the company for a refund. However, there is talk of the event being moved to a different venue instead as the artist still wants to do the gig. Am I still entitled to a refund if there is a change of venue? Thanks.

dreamypuma

gridley wrote: »

I recently bought 2 tickets for a gig at a specific venue. It was announced today that the gig has been cancelled. Now I've emailed the company for a refund. However, there is talk of the event being moved to a different venue instead as the artist still wants to do the gig. Am I still entitled to a refund if there is a change of venue? Thanks.

Yes. You paid for one thing and are now being offered something different.

halibut2209

You are entitled to a full refund, but not for any consequential costs such as hotels you may have booked, or train tickets you may have bought

moyesforever

How far apart and how different are the venues?

mo786uk

halibut2209 wrote: »

You are entitled to a full refund, but not for any consequential costs such as hotels you may have booked, or train tickets you may have bought

why not for consequential loss?

bod1467

Because they are separate transactions over which the promoter has no control or responsibility. (And they probably deny liability of such losses as part of the gig ticket T&Cs). This is why you buy travel insurance or even specialist insurance, to cover such consequential losses.

gridley

moyesforever wrote: »

How far apart and how different are the venues?

The other venue is 15 miles.

Chickabiddybex

It is most likely the ticket company will email you with instructions telling you how to transfer or cancel your tickets. You are entitled to a refund.

They won't pay consequential losses because it's not their fault you booked things already. I'm not saying don't book in advance because it's usually cheapest just be cautious.

mo786uk

bod1467 wrote: »

Because they are separate transactions over which the promoter has no control or responsibility. (And they probably deny liability of such losses as part of the gig ticket T&Cs). This is why you buy travel insurance or even specialist insurance, to cover such consequential losses.

isnt it reasonably forseeable that people will suffer losses if they have to move venue

isnt that why THEY buy insurance?

CKhalvashi

Chickabiddybex wrote: »

It is most likely the ticket company will email you with instructions telling you how to transfer or cancel your tickets. You are entitled to a refund.

They won't pay consequential losses because it's not their fault you booked things already. I'm not saying don't book in advance because it's usually cheapest just be cautious.

We have procedures to email all if we cancel/change something, and will offer either refund or exchange.

It's also correct that we won't pay consequential losses, and this is explicitly excluded on the 27 lingual websites we hold, translated into each of the languages.

We are one of the larger operators (180-ish vehicles). If this is a small operator, you may have a fight on your hands.

CK

Chickabiddybex

mo786uk wrote: »

isnt it reasonably forseeable that people will suffer losses if they have to move venue

isnt that why THEY buy insurance?

But just because the event is cancelled doesn't mean people can't still use their train ticket/hotel/etc so they've not really lost out.

You buy something with no cancellation clause and it's your own risk!