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Vodafone vs a Learning disabled girl!
Comments
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As usual you missed the point !wantmemoney wrote: »lets assume the parent or guardian or OP bloody mentioned it.
How are Vodafone supposed to know the customer is vulnerable unless they are told at the time the contract is taken out.
Mentioning it after the event is hardly going to be any help is itIt's not just about the money0 -
wantmemoney wrote: »lets assume the parent or guardian or OP bloody mentioned it.
@Lee
it would appear this problem has been caused because her daughter had been 'signed' up to some expensive premium rate service.
in cases where vulnerable customers are known to be concerned why isn't it company policy to advise them about the premium rate bar.
Where is this option advertised so parents can find?
If you can not get your ( incorrect ) point across without using the above language (in bold), you really shouldn't be posting at all.0 -
Vodafone didn't renege though unless I read it wrong ?
The payment plan of £60 a month was offered by Voda after the bill in January after a few payments the OP's Daughter missed a payment on 1st June.
It would seem as she defaulted then the whole amount becomes payable
I was referring to the second payment plan! :rotfl:
But the word 'renege' was too strong.
The debt should have been paid off by April (£189.20 paid off at £60 a month from Jan or Feb). So I'm not sure why the OP's daughter still owed £150 in May when here JSA was suspended.
What with that and the disability card being played straight off, it's difficult to see Vodafone as the bad guy here. Damn!0 -
firstly-my point was a general point about the Premium Rate Bar option.Silk wrote:
As usual you missed the point !Originally Posted by wantmemoney
lets assume the parent or guardian or OP bloody mentioned it.
How are Vodafone supposed to know the customer is vulnerable unless they are told at the time the contract is taken out.
Mentioning it after the event is hardly going to be any help is it
secondly-Vodafone can be told the customer is vulnerable at any stage of the contract.
thirdly-mentioning it 'after the event' could help the OP and others from having the same problem in the future.
@Silk
it appears you were so eager to get into one of your silly unhelpful arguments that it was you that missed the point.Own_My_Own wrote:If you can not get your ( incorrect ) point across without using the above language (in bold), you really shouldn't be posting at all.
(text removed by Forum Team)
lets assume the parent or guardian or OP bloody mentioned it.
@Lee
it would appear this problem has been caused because her daughter had been 'signed' up to some expensive premium rate service.
in cases where vulnerable customers are known to be concerned why isn't it company policy to advise them about the premium rate bar.
Where is this option advertised so parents can find?0 -
wantmemoney wrote: »firstly-my point was a general point about the Premium Rate Bar option.
secondly-Vodafone can be told the customer is vulnerable at any stage of the contract.
thirdly-mentioning it 'after the event' could help the OP and others from having the same problem in the future.
@Silk
it appears you were so eager to get into one of your silly unhelpful arguments that it was you that missed the point.
why are there always prats on this forum that want to start unhelpful arguments....hows that for a 'point'.
lets assume the parent or guardian or OP bloody mentioned it.
@Lee
it would appear this problem has been caused because her daughter had been 'signed' up to some expensive premium rate service.
in cases where vulnerable customers are known to be concerned why isn't it company policy to advise them about the premium rate bar.
Where is this option advertised so parents can find?
reported. No need for insults.0 -
Vodafone have done what any business would do regardless of the client. If they have agreed a payment plan of arrears and it is not adhered to then the company have every right to cancel the plan and demand the whole amount.
With regards to the disability, the law is clear on that if someone is deemed to be of capacity to enter an agreement they are liable for the consequences. Therefore it is totally irrelevant in this case as proving that Vodafone have acted illegally/unethical would be difficult because the mother would have had to have disputed the agreement as soon as she found out.0 -
The problem is the figures are a bit lacking in detail to be certain ...however the deal seems to have been pay a flat payment of £60 untill the debt is cleared.The debt should have been paid off by April (£189.20 paid off at £60 a month from Jan or Feb). So I'm not sure why the OP's daughter still owed £150 in May when here JSA was suspended.
As we don't know what the bills have been each month we don't know how much has been paid off.
It would come as no surprise if it was due to another missed payment the whole contract has become payable (which may only be a £10 month one ??? we don't know because theres mention of average monthly payments of £15 £17 £20 etc)
As there is mention of passing to debt collectors it may be the full contract ???It's not just about the money0 -
No it wasn't .. you were using the thread to have a pop at Lee regarding sms barringwantmemoney wrote: »firstly-my point was a general point about the Premium Rate Bar option.
Which is of no use to the OP as the damage has already been done
.wantmemoney wrote: »secondly-Vodafone can be told the customer is vulnerable at any stage of the contract
They could be told the customer is an alien at any stage but it won't change the contract or the T&C's if they signed up to it
I think the OP will have already had the lesson by having to clear the debtwantmemoney wrote: »thirdly-mentioning it 'after the event' could help the OP and others from having the same problem in the future.
Realy :rotfl:wantmemoney wrote: »@Silk
it appears you were so eager to get into one of your silly unhelpful arguments that it was you that missed the point.
We don't know but perhaps if you tell us why you do it we will understandwantmemoney wrote: »why are there always prats on this forum that want to start unhelpful arguments....hows that for a 'point'.
It's not just about the money0 -
And there goes David Camerons big Britain,DWP lead by example pick on those with health conditions, jesus guys back off and show the respect your parents taught you for the vulnerable.SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe0
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Was just telling the truth but as you said some one should have gone with her to take the contract out
i myself have trouble with words and spelling.....And i went to a normal school
but i still have Learning disabilities but if i need help i ask.
How patronising, my own daughter has learning disabilities and autism. She was diagnosed by psychologists and paediatricians etc. It went on for years and years before the diagnosis's were made.
OP is trying to allow her child to have some independence.If you keep on doing what's you've always done, you'll keep on being what you've always been...:think:0
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