Easyjet rip-off!

Catherine_Johnson_2

A good result, but....

a) It wasn't a 'rip off'

b) Threatening to contact the CAA and BBC Watchdog is quite funny!

jpsartre

Hopefully the OP has contacted Watchdog to tell them they can stop investigating

ormonde

I know that this thread is never a year old but I thought I would warn people what happens when you try to redeem a price promise voucher.
Some months ago a flight I booked was reduced in price by £75 so I phoned up to claim a voucher. No problem getting the voucher.
Today I phoned up to book some flights using the voucher. The flights online were £210 but booking the same flights by phone the price was £269 add on a £15 admin fee and the cost to me after using the voucher (£75) was £209! I expected to have to pay an admin fee for phone booking but did not expect the higher initial price. So to my mind the price promise was worthless.

SaveTheEuro

ormonde wrote: »

I know that this thread is never a year old but I thought I would warn people what happens when you try to redeem a price promise voucher.
Some months ago a flight I booked was reduced in price by £75 so I phoned up to claim a voucher. No problem getting the voucher.
Today I phoned up to book some flights using the voucher. The flights online were £210 but booking the same flights by phone the price was £269 add on a £15 admin fee and the cost to me after using the voucher (£75) was £209! I expected to have to pay an admin fee for phone booking but did not expect the higher initial price. So to my mind the price promise was worthless.

I phoned easyJet to redeem a price promise voucher. The price online was £120. I was quoted £150 but insisted I should not be charged more than £120 and they immediately agreed.

ormonde

SaveTheEuro wrote: »

I phoned easyJet to redeem a price promise voucher. The price online was £120. I was quoted £150 but insisted I should not be charged more than £120 and they immediately agreed.

I tried that but he was equally insistent that I had to pay the phone price so I refused to go ahead with the booking.

ormonde

Further update.
I got in touch with the Easyjet Facebook Team who confirmed that if you have a voucher you should be charged the online price and not the phone price and that there should be no admin fee charged.
They confirmed this in an email so I phoned back to make the booking. This time the agent I spoke to was fully aware of the rule and I was able to make the booking using the voucher.

SaveTheEuro

ormonde wrote: »

Further update.
I got in touch with the Easyjet Facebook Team who confirmed that if you have a voucher you should be charged the online price and not the phone price and that there should be no admin fee charged.
They confirmed this in an email so I phoned back to make the booking. This time the agent I spoke to was fully aware of the rule and I was able to make the booking using the voucher.

Good for you persisting.

And wouldn't it be nice if easyJet were to make life simple and allow customers to redeem such a voucher online?