Aquashield Reclaim

scampdog

Just a quickie ! cant say much but WOO HOO !!!! my case has been settled did it on our own :j:j:j:j:j:j:j

Ninja750

Scampdog, well done. We were contacted by consumer reclaim but have contacted HCCF ourselves. Are you able to say if it was for payments made or included compensation.

smitchy73

scampdog wrote: »

Just a quickie ! cant say much but WOO HOO !!!! my case has been settled did it on our own :j:j:j:j:j:j:j

Well done Scampdog, yep more details when you get them, my offer, although still waiting on the letter from GE Money was to offer remedial work, there definitely would be NO money settlement, so it looks as if I'll be taking it to the FOS.


Just a question did you complain about the product being mis-sold and mis-represented, or was it on the faulty goods?

scampdog

smitchy73 wrote: »

Well done Scampdog, yep more details when you get them, my offer, although still waiting on the letter from GE Money was to offer remedial work, there definitely would be NO money settlement, so it looks as if I'll be taking it to the FOS.


Just a question did you complain about the product being mis-sold and mis-represented, or was it on the faulty goods?

We got all the money back we paid !! I cant say more because that is the clause in the contract so sorry ! good luck to everyone else ! keep going it is worth the hassle

smitchy73

Excellent, well done. I finally received the official letter with an offer to carry out a repair, ie clean the roof, apply a fungicidal solution and recoat. I've went back with a letter refusing the offer and highlighting my reasons for complaint in regard to the mis-selling and mis-representation of the goods and my reasons for doing it, if I need to go to FOS I will get some roofers in for a report.

Ninja750

Thanks scampdog. it's good to know we can do it ourselves if we put in a little effort. I'll keeep everyone posted as to how we get on.

magpiecottage

smitchy73 wrote: »

if I need to go to FOS I will get some roofers in for a report.

I would write back to Hitachi with the report before going to FOS and adding the cost of it to your claim.

Be aware, though, that if Hitachi have told you that you have six months to go to FOS then the time starts from the date of the letter telling you.

FOS will be pretty strict about applying it.

smitchy73

magpiecottage wrote: »

I would write back to Hitachi with the report before going to FOS and adding the cost of it to your claim.

Be aware, though, that if Hitachi have told you that you have six months to go to FOS then the time starts from the date of the letter telling you.

FOS will be pretty strict about applying it.

I've actually started to approach some roofers, I know of a few through friends, have put the letter in to GE Money as a sort of appeal and refusal of their offer so reckon I'll have a few weeks to organise something. Thanks.

scampdog

Hi all just to tell you we got the cheque and banked it !, very useful too at this time of year and especially since it was unexpected !, we had a roofer in to look at our roof which apart from having moss on it and having faded badly is in quite good order ! so we are well pleased !!.....good luck to everyone else and Happy Christmas and New Year

smitchy73

Merry Christmas and a Happy and Prosperous New Year to you too scampdog, enjoy your extra pennies and well done.