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Whilst I understand your frustration at the JCP not having the relevant form you need to follow the judicial process:
1. Appeal the sanction setting out the good cause for not having the form and all the steps your OH took to ensure she still met her JSA agreement. If the JCP reconsider the case and do not change the decision well then your OH can continue to tribunal.
2. Make a formal written complaint to the manager of your local JCP about the actions/inactions of the local office staff. This will trigger the complaints procedure which if ultimately does not resolve your complaint satisfactorily can then be escalated to the Independent Case Examiner (ICE).
3. If your OH wins her appeal but you have incurred overdraft charges etc or other expenses as a result of the sanction you can make a written request for a special payment for maladministration, you should give a brief overview and enclose evidence of the costs you have incurred e.g. bank statements, telephone bills etc.
Benefitbaby, is halfway there; maybe speed reading? But I've already used these options.
I am sorry ratboy but there is no way in hell you have done all of the above if your partner was 'recently' sanctioned as stated in your first post... appeals and special payment requests take months and the ICE can take upwards of a year.
