Foreign object in sealed crisp bag

sam2013_2

Bought crisp, while munching my tooth became very sore some of the crisps seemed very hard, to my horror I discovered it was a small coin, which was in with the crisps. The coin was a foreign currency, not used in this Country.

My Tooth ached and was loose, I got pain killers, it caused a lot of inconvenience and it is very hard to sleep or carry out normal every day functions. I contacted the company, they said verbally they would get my Tooth looked after. They asked for the packet details and to send on object (coin) found.

Within a week they sent an apologetic letter and said they would investigate,

A few days later they phoned and said this could not have happened on their production line, and said they would only part pay for the Tooth dental work.

I was shocked at this response, I was reasonable, I gave them reasonable time to investigate and come back to me.

I could have gone Public with this, and affected their brand name and PR.

What are my consumer rights on this issue?

What am I entitled to?

What should I expect?


Thank you

Money-Saving-King

sam2013 wrote: »

Bought crisp, while munching my tooth became very sore some of the crisps seemed very hard, to my horror I discovered it was a small coin, which was in with the crisps. The coin was a foreign currency, not used in this Country.
What am I entitled to?

What should I expect?


Thank you

You're entitled to the tooth fairy leaving the sterling equivalent of the foreign coin under your pillow.

pinkshoes

I'm confused.

You say SOME of the crisps felt hard, but there was only one coin.

As crisps don't require much biting, surely it would have been obvious it wasn't a crisp?

And am I perhaps odd and look at what I'm putting in my mouth??

Sorry, but I find your story a little odd!

ThumbRemote

Assuming the coin really was in the bag and you suffered an injury because of that, you are entitled to financial compensation. You'll have to consult a solicitor as to how you'd get that. Your biggest problem will be proving it.

fluffnutter

What was the company and can we have a pic of the coin?

fluffnutter

pinkshoes wrote: »

And am I perhaps odd and look at what I'm putting in my mouth??

Well I always do. If only out of curiosity

Errata

What should I expect?

Some interesting posts in response to yours.

maninthestreet

OP - please let us know of any change.....

sam2013_2

Thank you Thumb Remote, for your sensible reply.

Will do that. Have a good rest of day

NiallB

maninthestreet wrote: »

OP - please let us know of any change.....

Loving your work

Enfieldian

Can you prove the object (coin) was actually in the bag when you bought it?

More to the point, how stupid do you have to be to put a coin in your mouth thinking that it is a crisp?