Fraud Issue with Halifax & Wonga

JuicyJesus

dalesrider wrote: »

All in all a case such as this would have been resolved in one call to the fraud team. And only if Wonga provided solid proof that it was the OP. (not sure how as its all online) Again if when this was provided and the OP still said not me Halifax would still get the money back from Wonga and Wonga would be left to chase the fraudster through the courts....

So to me why this is taking so long is beyond me.

As I said before, Halifax rejected the OP's complaint and so did the FOS, who usually take a very pro-consumer line on card fraud matters, which suggests to me that there was very convincing evidence that the OP had actually authorised the transaction concerned or that the balance of probability swung against him.

Halifax must have had a very good reason to not refund the transaction. Of course, OP won't give any details of what the FOS said in their response to his complaint in case the fraud fairies come and take his money.

Dr_Cuckoo3

JuicyJesus wrote: »

As I said before, Halifax rejected the OP's complaint and so did the FOS,

I don't think the FOS have dismissed his complaint - their response appears to be "clear off for 8 weeks and return if still in dispute"

oriel147 wrote: »

The Ombudsman has issued further instructions regarding escalating the overall complaint due to failures in the Customer Service system at HBOS.