Fraud Issue with Halifax & Wonga

oriel147

Hello.
I'm new to this forum, so hope I don't bore or annoy anyone, but I am in a pretty desperate situation.

In February, Wonga took close to £400 from my bank account. I don't and never have had an account with them.

When I called them to try and resolve it, I was met with "You're not a customer of ours. We have nothing to discuss".

I have since tried, very unsuccessfully to resolve the issue with both the Halifax and The FS ombudsman (I even involved the Fraud Squad!) Still no money back and no apology, compensation, explanation, nothing. Nothing at all.

Anyone willing to offer some advice or suggestions as to where this goes next?

I am running up massive telephone and overdraft charges and have been since February trying to get this issue dealt with.

If even the police won't act, then what can I do?

Marauder999

You could try emailing [EMAIL="ripoffbritain@bbc.co.uk"]ripoffbritain@bbc.co.uk [/EMAIL]and / or
http://www.bbc.co.uk/programmes/b006mg74 for BBC Watchdog and I bet they will be interested. Might not get immediate results but a result is a result if you know what I mean.

pmduk

What happened when you reported the fraud to Halifax? It's their job to refund you and sort it out.

oriel147

pmduk wrote: »

What happened when you reported the fraud to Halifax? It's their job to refund you and sort it out.

The Halifax stated that they would fax the forms required to a branch office for me to sign and fax back to them. Had I not been rather abruptly told to leave that branch, after 2 hours of telephone conversation to the very team that was supposed to be faxing said forms, I'd still be sat there now!

We actually tried the "Fax" scenario twice with different branches and I am STILL waiting to hear from them. I was "promised" by one of their Customer Service Team (so inappropriately named under the circumstances) that they would be posted to my home address by Next Day - Special Delivery, and with a Paid For return envelope again, Special Delivery for speed. That was 4 days ago.

Now, much as I appreciate the Royal Mail need some guidance as well, it doesn't take 4 days! (I actually ordered something online to come from China. Got it in two days. Consider the Halifax, by its own title is only in West Yorkshire!

I am totally dumbfounded as to how ANY financial organisation is allowed to operate outside of the law like this. Considering I involved the law as well, and they haven't acted either!

innovate

Are you saying that

• your complaint with Halifax was not satisfactorily resolved within 8 weeks
• you took your complaint to the FOS
• the FOS has informed you that Halifax have handled your complaint correctly
• ActionFraud / the Police took no action when you reported the issue?

jonesMUFCforever

innovate wrote: »

Are you saying that

• your complaint with Halifax was not satisfactorily resolved within 8 weeks
• you took your complaint to the FOS
• the FOS has informed you that Halifax have handled your complaint correctly
• ActionFraud / the Police took no action when you reported the issue?

In theory yes!:D

In practise what do you think - if someone has been asked to leave a branch I guess that tells you something

pmduk

Actually, there's no indication that this complaint has ever been made in writing, either to halifax or the FOS. If an individual has been instructed to leave the premises the most likely reason would be their behaviour and/or demeanour whilst in the branch.

ihateyes

Phone the fraud dept up from YOUR HOME.... they will reverse transaction immediately. they will post the documents out. you send them back. no need to visit branch.

oriel147

I am quite disturbed by your assumption of my behaviour. I was sat, quietly, in a private room trying to resolve my problem. The door was closed, no raised voices, no rude behaviour, no arguing, apart from the staff.

Please don't judge a complete stranger based on how you think people behave.

I will take your silence as an apology.

oriel147

ihateyes wrote: »

Phone the fraud dept up from YOUR HOME.... they will reverse transaction immediately. they will post the documents out. you send them back. no need to visit branch.

Unfortunately, your utopian answer is a fairy tale. Everything you say has been promised and never fulfilled.

We are in June now, this started in February.

oriel147

innovate wrote: »

Are you saying that

• your complaint with Halifax was not satisfactorily resolved within 8 weeks
• you took your complaint to the FOS
• the FOS has informed you that Halifax have handled your complaint correctly
• ActionFraud / the Police took no action when you reported the issue?

Why someone else other than me, the person with the complaint would respond to your enquiry I don't know, but still....Yes. All of the above.

No doubt someone will now tell me I'm wrong, or that I didn''t behave in a reasonable manner. I have been a customer service manager and retail management consultant for over 15 years. I know what good and bad behaviour are. I know what quality service should be like. This wasn't an exercise in attacking me or my perceived actions and behaviour, it was a request fro some advice. Clearly, the responders up to now, apart from yourself, have decided it's something else.