Fraud Issue with Halifax & Wonga

JuicyJesus

DCFC79 wrote: »

Im wondering whether the OP, solicitor, the bank, the police and the ombudsman live in a world where communication is done by string and paper cups. Started in Feb and should have taken a week at most Id say to sorrt out.

In fairness, the Ombudsman Service are very bogged down right now so any involvement on their end will take a long time.

Even if they expedited it, as they can if it would lead to hardship otherwise, it still wouldn't be quick.

grumbler

DCFC79 wrote: »

Im wondering whether the OP, solicitor, the bank, the police and the ombudsman live in a world where communication is done by string and paper cups. Started in Feb and should have taken a week at most Id say to sorrt out.

Are you not far too optimistic? What world are you living in?
The bank alone is allowed to take up to 2 months to handle the complain. Until then you can't complain to the Ombudsman that AFAIK doesn't set any time limits for themselves.

Money-Saving-King

opinions4u wrote: »

Why are you reluctant to explain why both Halifax and the FOS won't side with you?

Exactly what I thought. I don't think we're being told the whole story!

DCFC79

grumbler wrote: »

Are you not far too optimistic? What world are you living in?
The bank alone is allowed to take up to 2 months to handle the complain. Until then you can't complain to the Ombudsman that AFAIK doesn't set any time limits for themselves.

Chill and have a drink.

JuicyJesus wrote: »

In fairness, the Ombudsman Service are very bogged down right now so any involvement on their end will take a long time.

Even if they expedited it, as they can if it would lead to hardship otherwise, it still wouldn't be quick.

Yeah I know the FOS are bogged down, taken them a year to get back to me about a PPI claim

sacha28

Wow this is a harsh thread!!
On the whole I would say that Halifax, from personal experience, are pretty !!!!!! pants regarding debit card disputes. I started a thread a couple of days ago as they decided to redebit my account of a refund to a company that are named on a DRO I took out in January as they felt that the transaction was legitimate, despite the fact that the company had fabricated that I had had contact with them and made a payment plan (after taking out a DRO? Why the hell would I do that?!).
Oh sure I got the money refunded into my account the day I disputed, then had it snatched away from me 6 weeks later. Halifax are dreadful so I sympathise with you on that score. I have never been told to go into a branch tho so that I am slightly confused about?

oriel147

sacha28 wrote: »

Wow this is a harsh thread!!
On the whole I would say that Halifax, from personal experience, are pretty !!!!!! pants regarding debit card disputes. I started a thread a couple of days ago as they decided to redebit my account of a refund to a company that are named on a DRO I took out in January as they felt that the transaction was legitimate, despite the fact that the company had fabricated that I had had contact with them and made a payment plan (after taking out a DRO? Why the hell would I do that?!).
Oh sure I got the money refunded into my account the day I disputed, then had it snatched away from me 6 weeks later. Halifax are dreadful so I sympathise with you on that score. I have never been told to go into a branch tho so that I am slightly confused about?

Only by sheer fluke did I actually see your post. At last! someone who understands the situation.

I haven't posted full details. I gave a brief outline, but then the Assumption Faeries leapt all over it, so I stopped even visiting the site, let alone trying to get any sense out of anyone.

Still, seeing as it seems these complete strangers NEED to know the ins and outs of a fart...

• The Police have issued a crime number and are investigating.
• The Ombudsman has issued further instructions regarding escalating the overall complaint due to failures in the Customer Service system at HBOS.
• Wonga have been particularly quiet on the whole matter, considering their last statement was that "They held a valid claim with my signature" (Considering you never sign anything with Wonga even when you are a customer, that's some achievement).
• HBOS for their part, have made some minor deposits into my account, but not the original amount taken erroneously.
• For my part. I retain legal services for my business dealings. Because we are a 24/7 operation, I have arrangements for weekend contact as well.
• Far from "not having a pot to pee in" I have a number of properties, a substantial business operation, an accountant (who spotted the problem in the first place).
• The Halifax themselves both invited me and dismissed me from the branch, a matter being dealt with independently as they are "surprised and disturbed by our employees' behaviour"

I still don't have my money back, I do however see a light at the end of the tunnel.

I don't bother visiting this forum now, due to the amount of assumptions made by "google-legal" wannabes, with shocking attitudes.

I have taken the time to copy down, itemise and document every persons username and comment and forward them to Mr Lewis' team for examination.

One, maybe two of the people who have commented on this original matter have shown any level of manners, courtesy, support, or intelligence and for that reason, I have let you argue and discuss it in your own little coven and just got on with dealing with the matter myself.

Far from being overtly stressed and judgemental, I just passed all of the paperwork to educated authorities and booked a flight to my apartment in Portugal.

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innovate

Thoroughly unpleasant, as before. Still only few facts about the original issue in hand, and several questions remain unanswered.

Hooloovoo

Iam under no obligations to post any more than I see fit.

That's fine. But don't expect anyone to be able to give you any sensible advice when many important questions are unanswered. You still haven't said exactly WHY both the Halifax and the FOS believe the transaction is not fraudulent. This is absolutely a key piece of information to your case and your request for advice. If you don't want to share that, then that is fine, but it will be impossibly for anyone to offer any help.

oriel147

Hooloovoo wrote: »

That's a compliment. Innovate's standards are pretty high.

High standard of insulting strangers.

Only one person actually offered any advice at all. The others were just out to pass judgement on me. I have merely returned the compliment.

The amount of information a person (who is a confirmed victim of fraud) would be prepared to share in a forum full of strangers is reflected in my original post.

Imagine walking into a pub with posters of all of your banking information. It wouldn't happen.

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innovate

The only one dealing insults in this thread is oriel147. This sort of reaction is quite common from posters who don't like the answers they are getting