e2save representative

JasonLVC

CPW group have lost a lot of big contracts from the likes of Vodaphone and Three are selling more direct to customer too as the churn rate is too high, no doubt encouraged by such cashback schemes.

Also, a VAT tribunal this year went in HMRC's favour with regard how cashback is treated for VAT purposes and this may also affect these scheme.

Bottom line, e2save make the rules complex which is fine, the customers are savvy and do everything right, e2save realise their 'customer !!!!-up %" is higher than they forecast and so basically just stop paying as it suits them and only pay up upon issuing of court hearings - yep, I've had to do that too with these people this year for my supposed automatic cashback which, they simply forgot to pay me and then refused to explain why or pay it until Mr CCJ came knocking on their door.

If the OP is genuine then they are really whistling in the wind if they think they can resolve problems. At best, it is a valient attempt from an employee who is sick of the scams. At worst, it is a cyncial ploy by e2s that knows everyone complains on such forums to try and get positive support.

rash.m2k

Look she's here registered on the forum. We can ask her questions. Simple

Never take anything anyone tells you on face value - abide by this and you will be OK - TRUST ME!

Or think of it this way - the CS people working are idiots who don't really know what they are doing! (I mean it's not like they've gone to university to do CS have they?). SO you need to make sure that have actually done what they were supposed to!

So simple things like - when you send your cashback off - ring them a few days later to check is it being processed?

And if they give you an upgrade. Ring a little while later and check everthing is in order!

Seems so simple but the amount of people that think 'everything is OK' is surprising!

Just let her be! It's better than waiting 30 mins on their call centres!

rash.m2k

Don't you thinks it's forums like these fault?

They teach everyone how to claim checkbacks properly! And if they don't how to make sure they get their money using legal terms!!

LOL!
Not blaming forums think these forums are great! But makes me wonder...........

nick1234

rash.m2k wrote: »

Look she's here registered on the forum. We can ask her questions. Simple

Never take anything anyone tells you on face value - abide by this and you will be OK - TRUST ME!

Or think of it this way - the CS people working are idiots who don't really know what they are doing! (I mean it's not like they've gone to university to do CS have they?). SO you need to make sure that have actually done what they were supposed to!

So simple things like - when you send your cashback off - ring them a few days later to check is it being processed?

And if they give you an upgrade. Ring a little while later and check everthing is in order!

Seems so simple but the amount of people that think 'everything is OK' is surprising!

Just let her be! It's better than waiting 30 mins on their call centres!

very good first point! However main point is tht she isnt actually making any difference. and dont u think ppl already do the above??

rash.m2k

nick1234 wrote: »

very good first point! However main point is tht she isnt actually making any difference. and dont u think ppl already do the above??

Not everyone does. Most people I think forget. But you do get some unlucky people (am I right in saying you are one?) that despite everything still get screwed!:eek:

nick1234

rash.m2k wrote: »

Not everyone does. Most people I think forget. But you do get some unlucky people (am I right in saying you are one?) that despite everything still get screwed!:eek:

yes read the e2save complaints thread there are hundreds and even thousands if inc other threads. First one they disputed after i was told conflicting things by THEM but then after other months they just failed to turn up until i took legal action. Think emailing dunstone (sp) and complaining abt their staff is a good idea it may mean some changes in their policy/recruitment.

People i know who are with the link/3 network neva get this kinda crap.

rash.m2k

nick1234 wrote: »

yes read the e2save complaints thread there are hundreds and even thousands if inc other threads. First one they disputed after i was told conflicting things by THEM but then after other months they just failed to turn up until i took legal action. Think emailing dunstone (sp) and complaining abt their staff is a good idea it may mean some changes in their policy/recruitment.

People i know who are with the link/3 network neva get this kinda crap.

Yeah I'm with link. Not had any problems with - I initially thought I would!

But I don't know. Each person has a different opinion.

shareef

What is wrong with you nick? You had a bad expereince and suddenly other people shoudlnt have the oppotunity to speak to an e2save rep over a forum? Grow up mate

nick1234

shareef wrote: »

What is wrong with you nick? You had a bad expereince and suddenly other people shoudlnt have the oppotunity to speak to an e2save rep over a forum? Grow up mate

not when shes not making any difference which you will find if u read all the threads and gives ppl wrong info abt company, but im not stopping anyone else doing wht they want. I think u reali are also a e2save insider.

rash.m2k

nick1234 wrote: »

not when shes not making any difference which you will find if u read all the threads and gives ppl wrong info abt company, but im not stopping anyone else doing wht they want. I think u reali are also a e2save insider.

Hey, hey..... Thats not nice slagging some one else as an e2save insider is it?

You're free to express you're opinions - but try not to label other people.

And if you think this person is really trying to give us wrong info - prove it! Give us some links so we can all see.